- Report: #281543
Complaint Review: Striaex Nuance Aromatherapy - Vancouver British Columbia
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Striaex Nuance Aromatherapy
2581 Broadway West Vancouver, V6K2E9 British Columbia, Canada
Phone:
866-687-4188
Web:
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Striaex, Nuance Aromatherapy BILLED ME TWICE...I RECEIVED NOTHING Vancouver British Columbia
I ordered their free trial acne repair kit for my son on 9/29/07. Their terms clearly state it is NOT an autoship program, but after submitting my order I was welcomed into their "club" and informed that I would be receiving product every month and be auto-billed $99.95 for each shipment. I tried to cancel my order within 5 minutes of placing it; was told via e-mail the following day (Sunday, mind you) that my order had been processed and I would have to receive it and return it to cancel my membership. Return period is 25 days.
It took 18 days for me to receive the order, which I immediately returned. They give you a P.O. box to return to so you can't use UPS. I looked up their street address and returned via UPS anyway, with a guarantee that it would arrive on the 25th day after I placed the order. You can't return without their "RMA" number, whatever that is, marked on the outside of the box, so I took a guess and used my order number. They e-mailed my RMA number 2 days later (I got lucky and guessed right).
My return was received by them 24 1/2 days after placing the order (verified by UPS tracking info). I also cancelled my credit card, but was too late. They managed to bill me TWICE on the same day, at $99.95 each, for absolutely nothing. I managed to beat their scam, jump through their hoops and get my product returned as required and still got ripped off.
Stay away from these people.
Beverly
Maumee, Ohio
U.S.A.
It took 18 days for me to receive the order, which I immediately returned. They give you a P.O. box to return to so you can't use UPS. I looked up their street address and returned via UPS anyway, with a guarantee that it would arrive on the 25th day after I placed the order. You can't return without their "RMA" number, whatever that is, marked on the outside of the box, so I took a guess and used my order number. They e-mailed my RMA number 2 days later (I got lucky and guessed right).
My return was received by them 24 1/2 days after placing the order (verified by UPS tracking info). I also cancelled my credit card, but was too late. They managed to bill me TWICE on the same day, at $99.95 each, for absolutely nothing. I managed to beat their scam, jump through their hoops and get my product returned as required and still got ripped off.
Stay away from these people.
Beverly
Maumee, Ohio
U.S.A.
