- Report: #998391
Complaint Review: String Masters Custom Shop - Escondido California
Reported By:
Joe -
Buzzards Bay, Massachusetts, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
String Masters Custom Shop
1514 Calavo Dr Escondido, 92026 California, United States of America
Phone:
858-679-9442
Web:
stringmasters.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
String Masters Custom Shop Paule Joubran Would rather defraud the U.S.P.S. than take care of his customer Escondido, California
I ordered a new ESP guitar pack from Paule Jouban, C.E.O. of String Masters. He sent me a used open box damaged guitar. I sent him an email and he stated he was sorry and would take care of it. I sent him pictures of the damage and he blamed ESP Guitars. He stated that they must of sent a "B" box. B stock is damaged or not perfect. The shipment came from String Master, not ESP Guitars. He stated that he was going to call his ESP rep and take care of this. He asked me if the shipping box was damaged. I stated it was not damaged. Inside the ESP box appears to have prior water damage. Mr Jouban has decided to file a claim with the U.S.P.S. and attempt to defraud them, rather than exchanging the defective product. I am left with a damaged guitar pack and out $195.95
1 Updates & Rebuttals
Joe
United States of AmericaMatter resolved
#2Author of original report
Sat, February 02, 2013
Matter was resolved to my complete satisfaction.
