Complaint Review: Sunset property Management - St. George Utah

I am sorry for anyone who has been locked out of your home and property taken by Debbie Ashwood. The sad truth of the matter is, in putting the puzzle pieces together, she sells the property at her flea market. She was helping me to sell a few clothing items there when i was still her tenant and I was able to go in a side building (was located by Lip Trix) where she had stashed many things.

In some of the boxes i saw oodles of family pictures, and i even snooped around and saw vital records belonging to people and Deb Ashwood's name was not on them. I kind of wondered where she got all this stuff. When asked she said people gave it to her to sell on a consignment basis. I thought it was fishy because who would want to sell a birth cert. or family photos? I am not just talking a few boxes, I am talking several dozen.   

The problem with her is that she has a horrible and false sense of entitlement to these people's property. I know she intimidates them and walks all over them so they think they have no rights and she evidently knows they have no money so they cant fight their way in small claims without a lawyer. She threatened us, cursed at us, called whenever to demand a supposed 4,000 we owed. Are you kidding me? When I talked to my lawyer, he told me that she had violated many rules and if I wanted, I could sue. But for me, I wanted to just wash my hands and be done.

Please think twice before you rent from her, please. Not worth the hassle, the pain and lost property.

DEB IS A DISGUSTING PERSON! SHE STOLE ALL OF MY BELONGINGS AND REFUSED TO GIVE ME MY 1,000.00 DEPOSIT BACK EVEN THOUGH I GAVE HER MY 30 DAYS NOTICE AND PAID RENT ON TIME EVERY TIME! I WENT BACK TO GET MY STUFF 3 DAYS BEFORE I HAD TO BE OUT AND SHE CHANGED THE LOCK'S AND UNPLUGGED THE GARAGE DOOR..  DO NOT RENT FROM HER!!

Debbie- Life isn't always about personal contracts AND you failed to mention that we had the entire kitchen professionally painted with no money out of your pocket. I am not going to carry on with this back and forth on rip off report however I will say that I did by accident start a fire, not purposefully- your land lord should have had the fire damage estimated by her fire insurance- thats why people have it whether they have renters or not... thats a risk they take. ALSO I'd like to ment ion that you underhandedly broke the law with your "3day eviction notice" not served to us by the courts themselves and going through the due process. we have paid you an $850 security deposit plus $450 and if thats not enough than obtain your lien, do whatever it is that you do, you aren't going to to verbally abuse me anymore and I ask you to please stop calling me. I would also like to point out that I have never once given a written note to you thanking you for any services rendered, and I know that you had the hoime sprayed once, in the amount of $35. The only maintenance that you bothered with the whole time we lived there was that shoddy plumbing job that never fixed anything and the $35 spray job that fixed nothing. Why don't I send you the bill for the maintenance that we did including the painters bill WHEN WE WERE LIVING THERE? You were the most neglectful property management person and I hope that you shape up and take some responsibility! Because I have admitted my wrongs with this situation I am not going to take the responsibility for your wrongs in this situation as well! I have several witnesses that can attest to the abusive nature of this woman Deb Aswood, I swear by every breath that I take, what I said earlier and here now is fully the truth. I hope that you will see that its all about the money with this woman in her rebuttle, she has absolutely no regard for the tenants who lease the homes she manages. If she does not get her way she will abuse you verbally and talk right over you. Deb prove that I am slandering you, slander is something that is untrue. What I have said is all true, my Dad,my husband, my bishop, my attorney, my friends and family have all seen the way that you have acted. Prove us wrong if we are all  liars!! Another thing  is that she (against any law that my attorney knew of) locked us out of our house obtained our property and the property of others and would not give it back. She claimed we had abandoned the property, while we were dropping boxes off at our new home and changed the locks and stole our property, now keep sake heirlooms from my grandmother will be trashed. Does this sound like someone who has her tenants best interest? No. Its about money, there is no care for another. She may have anger about the fire and late payments (which were ALL paid in full minus the month of July) however that doesn't give her the right to curse, to steal, to trespass and to break laws just to stick it to us. believe me, there has already been enough hardship over this. When I would rather be spending time with my family I am sitting here worried if Deb ashwood will call today, will she demand our money or threaten us today... that is what I spend my time doing is worrying about this awful situation. I wish that I could just wash my hands and be done with this woman.

Sun City Management, herby referred to as I or we, has a long history that is documented on all of the properties that we manage.  By this tenant’s account, all of their actions are the problem of the property owner and the manager.  Not fault of theirs at all.  

During their tenancy, there is a repeated history of their delinquent rental payments.  We have record of many maintenance requests fulfilled and pest control invoices.   Because they were most always late on their rent, they would avoid all calls from Sun City Management. In fact we have copies of notes that we had to leave on their property to tell them the urgency of contacting our office.    

As for calls regarding pest control issues and maintenance issues, we only heard from them when they finally made a payment and every time a payment was made, they brought a maintenance issue or issues that we hadn’t heard before and we addressed them.    

The tenant makes mention of a fire in February 2010, what they fail to mention is that they were responsible for the fire by cooking something on the stove and then not watching it, only to have it engulf in flames and melt the microwave above the stove, damage cabinets and the stove, as well as smoke damage to wall and ceiling.  As it was due to their own neglect, the owner felt it was not her responsibility to pay for the damages through her insurance company, as they insisted over and over again.  In a conversation with them they agreed that it would be taken care of by them, as it should be.    

Instead, when they vacated, they did not repair the damages as stated and the damages far exceeded their security deposit.  

As for having a pest control problem, they did NOT bring to our attention the intensity of this problem as they perceived it, instead avoided us whenever they could.  On the occasion that a partial payment to their rent was made, they did bring up a need for spraying a couple of times and we had it sprayed thereafter. We have receipts showing this activity.   

However, when we finally took possession of the property, it was evident the reason for any problem with insects that they had.  There was so much filth in the property, exposed food, dirt and grease, dirty diapers, etc, that the insects were literally all over the place.  Subsequently, we had several treatments made to the home and the issue has been resolved.  We have NOT had any further complaints from subsequent tenants.  So, the issue was not with the property but with their daily habits. (We documented this in photos taken upon accessing the property.)  

I could go into detail with regards to every other point taken in this report, however, I am sure you are starting to see that there are certainly 2 sides to each story.   

One last point, however, upon their vacating they did leave items in the home and those items have been put in storage and we have a written agreement with them to accept a monthly payment on the balance, which the owner did settle at $1100 from the original $3,159 of outstanding cleaning, damages, repairs and outstanding rental balances. We also credited to this amount their deposit of $850 which legally we did not have to given they were evicted from the property for non payment of rent.  The deposit credit actually brought their balance to $2329.00, It’s important to note that this  $2329.00, not $4000 as stated by tenant in her complaint  is highly over inflated.    

On October 11, 2010 the tenant agreed in writing to make monthly payments to this balance, which does include a storage fee of $60 per month, paid to Sun City Management.  However at this point, we have only received 2 payments and they were not in accordance with the contract. Therefore, we are carrying a debt on the storage unit.  

We do have the right to cancel that contract due to breach of terms and impose the consequences in the terms of the contract.  We have tried everything possible to make this easy for them to pay.  Mr. Putnam even came into our office in mid December, not to make a payment, but to tell us that he was going to pay it in full with the receipt of his tax refund.  We agreed that when he brought that in we would accept that and close the books. However, since then, he made a payment on January 11th and indicated that he could not pay it off with his taxes.  It is now February 18th, 2011 and we have not received another payment in accordance with the contract.    In order to re-rent this property, the owner ended up paying for the repairs on this property.  None of the damages were due to reasonable and customary use or caused by natural wear and tear.  The owner is within their rights to recoup their losses through a written contract to repay and will abide strictly by the contract and any breach of the contract hold them to the consequences of the contract.  At this point they are going to do just that.  

Personal situations aside, they had a contract to rent this property and return it in the same condition other than normal wear and tear and did not do so.    

They thanked us on occasion, including in writing, for all the help we gave them during their rental period, so to see an article reflecting their dismay during their stay is disheartening, but the damaging comments made in this article are seemingly slanderous and not accurate.