- Report: #548032
Complaint Review: Superior Detection Systems - Brentwood Tennessee
Reported By:
saneone -
, Missouri, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Superior Detection Systems
8115 Isabella Lane, Suite 1 Brentwood, 37027 Tennessee, United States of America
Phone:
615-373-8330 or 800-594-0
Web:
www.superiordetection.com
Categories:
Business Rating:
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Superior Detection Systems - SDS Shady Contracts - Don't Use Them Brentwood, Tennessee
SDS Security ***--- they troll the new home sales in the paper and intrude on people when they are moving in trying to sell them security services. Well, a huge mistake on my part was letting them in the door when my defenses were down. They conned us into security services for 3 years. Well, my husband lost his job - was out of work for 7 months - until we had to move out of state for him to take a job. Despite the fact that we sold the house, SDS Security in their shady business practices hounded us to continue to pay the monthly fee. We had completed two full years of the contract. In these economic times, they need to back off of people. They got their money out of us and we should not have to pay for security services on a house we do not own. Especially since we do not live anywhere near Nashville any longer. Now they are threatening to send it to court. What Jerks!!!!!!!!!!!!!!! Do not go with SDS - I would love nothing more than to see them go out of business - definitely do not sign any long-term contracts with them without a clause that you can get out of the ridiculous contract, especially if you move out of state.
2 Updates & Rebuttals
Keith
United States of AmericaViolated by Unethical Company
#2Consumer Comment
Thu, October 04, 2012
I received similiar treatment - violated by this unethical company that I hired to keep me and my family from being violated. I was a six year customer that had more than honored my contract and when I was transferred, I was told that I had just missed by a couple of weeks an auto-renewal and if we didn't pay for a full year of unneeded service that our credit would be trashed.
Kevin Allen of SDS (referred by the BBB website) was of no help and inflamed the situation. He questioned my integrity, belittled me, and actually encouraged me to bring it on w/ these complaints. He is so rigid to the minutia of his contract that he is willing to screw over a loyal customer to bring in a few more bucks - not even having the understanding of how much revenue he will miss from would-be customers that never will be after he made it personal and acted unprofessional and unethical.
This is the worst customer service I have ever had and would suggest that all others go elsewhere. Six years and this is how they treat me!!!
abollmeyer
Christiana,Tennessee,
United States of America
SDS is a scam
#3Consumer Comment
Wed, April 25, 2012
"SDS does not require a customer to pay $1 more than they promised to in writing." This is why their salesmen purposely leave out the part about the automatic yearly renewal.
The first I had heard of this contract clause is when I tried to cancel my account. The saleman that came to our house 4 years spoke repetitively about the 36-month agreement, yet no mention was made of a yearly contract afterwards. This has all the makings of a scam. I too was a great customer. I never had a complaint with the company, and was signed up for automatic monthly payments, which were made on time every month for 4 years. I am currently building a new home, and we decided to go with the builder's security company for the many amenities offered. However, upon calling SDS, they informed me that my contract renewed 2 months ago and that I would have to pay the monthly rate of $31.49 X 10 months = $314.90.
After looking over the contract, it is in there, in very tiny print, on a piece of paper that is hard to read even in electronic form with the Adobe Acrobat zoom feature enabled. We were never told about this feature of the contract by SDS on purpose, as the same can be said of ALL of their customers (after reading many other reviews of this company).
If you want to do business with a company that offers cheap service, then go with SDS. They have a great low monthly rate. But you do get cheap service. The few times our alarm went off while we were home, it took over 30 minutes sometimes for SDS to respond. And then there's the criminally cheap, and altogether unhelpful customer "service" as well.
They are not Superior. They can barely Detect. There is very little value to their System. They have to prey on new customers because of their "rope-a-dope" contract tactics. I consider myself a dope...I fell for SDS. Maybe I'll make myself a T-shirt to remind myself in the future to not be stupid and read ALL future contracts instead of relying on the honesty of a salesman.
