- Report: #410879
Complaint Review: Supreme Brands - La Jolla California
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Supreme Brands
La Jolla, 92037 California, U.S.A.
Phone:
888-513-5775
Web:
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Supreme Brands THIS COMPANY CAUSE OVER DRAFT ON MY CHECKING ACCT. MORE THAN 5 TIMES I'M GOING TO HAVE TO CLOSE MY CHECKING ACCT. La Jolla California Internet
I saw an ad on tv for a free supply of a product all I had to do is pay for shipping cost $4.99. I thought I'd give it a try just this once. I received the product which was VitalAcai and about 10 days later I received notice from my bank that my checking account was over-drawn.
I contacted my bank immediately and they informed me that this company had charged my account NOT $4.99, but more than $78.00. My bank was very helpful and reversed all 3 over-draft charges and put in a fraud report for me.
I was happy everything was cleared up and I thought I was finished with them. Low and behold a week later they charged my account for over $86.00 this time and now AGAIN, more over-draft fees. I don't keep a large balance in that account so anything done in excess of what budget for will cause over-drafts to happen. I received the product after I found out what they had done and returned the product the same day.
I am so frustrated with this company and their rip-off tactics I could just go to La Jolla and rip their throats out. No one AUTHORIZED them to continue to send me product or debt my acct. can they get away with this crap?
There deceptive practices are causing me stress and anxiety because now I am going to have to close this account and open another. I will have to purchase new checks, get a new debit card and it's all just so aggravating I am spending way too much time in the bank and on this matter.
Linda D
Oxnard, California
U.S.A.
I contacted my bank immediately and they informed me that this company had charged my account NOT $4.99, but more than $78.00. My bank was very helpful and reversed all 3 over-draft charges and put in a fraud report for me.
I was happy everything was cleared up and I thought I was finished with them. Low and behold a week later they charged my account for over $86.00 this time and now AGAIN, more over-draft fees. I don't keep a large balance in that account so anything done in excess of what budget for will cause over-drafts to happen. I received the product after I found out what they had done and returned the product the same day.
I am so frustrated with this company and their rip-off tactics I could just go to La Jolla and rip their throats out. No one AUTHORIZED them to continue to send me product or debt my acct. can they get away with this crap?
There deceptive practices are causing me stress and anxiety because now I am going to have to close this account and open another. I will have to purchase new checks, get a new debit card and it's all just so aggravating I am spending way too much time in the bank and on this matter.
Linda D
Oxnard, California
U.S.A.
2 Updates & Rebuttals
Supreme
Carlsbad,California,
U.S.A.
READ THE FINE PRINT AND BE A SMART CONSUMER
#2UPDATE EX-employee responds
Sat, January 17, 2009
I worked for this company and know that Supreme Brands cares more providing excellent their customer service than any of their competitors. They go to great lengths to respond to as many customer issues as possible. As a consumer you have to be proactive and take responsiblity for your actions. Read the small print and if you feel you have beeen charged in error, contact them and they will respond and assist is resolving it. BE A SMART CONSUMER. NO ONE MADE FORCED YOU TO MAKE THIS PURCHASE. I have not heardof anyone who hs not received a resolution, once they have contacted the customer service department. Complaining gets you no where.
Sean C
La Jolla,California,
U.S.A.
Contact Supreme Brands
#3UPDATE Employee
Thu, January 15, 2009
Dear Consumer, I would like to personally apologize for the unfortunate experience that you have had with our company. On our website we list our terms and conditions that informs you that you will be given a 15 day free trial and be charged if you do not contact our company within your trial to cancel services. If you choose to not cancel within your 15 day trial you are set on a automatic billing cycle until you choose to cancel. Before you can complete an order you are required to check a "I accept the terms and conditions" box. The terms are also listed on the email that was sent to you and on the insert that is given with your product. We take our customer service very seriously so I would like to extend to you a full refund for your troubles. In order to receive your refund, contact the number below. We have a 24/7 call center so you will be able to reach an agent at anytime, thank you. Sean Matthews Customer Service Manager Toll Free customer support line: 866-899-9006
