- Report: #184200
Complaint Review: SurfSafe Internet - ILD Teleservices - Verizon - Internet
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SurfSafe Internet - ILD Teleservices - Verizon
: Internet, U.S.A.
Phone:
800-433-4518
Web:
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SurfSafe Internet - ILD Teleservices - Verizon ripoff continue to conspire to bill fraudulent charges on Verizon Internet
I received a charge from ILD Teleservices for $16.30 (afer taxes) on my Verizon telephone bill.I immediately searched the internet for SurfSafe Internet and found this site and several complaints of the same exact nature.
I got the IDL 1-800 phone number and called it. The autobot that answered identified SurfSafe Internet. I keyed in my phone number and was put on hold for a period of time.
Someone named "Rosey" answered after several minutes of my being on hold. My guess is they hope you hang up.
I again gave her my information and told her that I did not order internet service through SurfSafe. I have cable internet service. I told her that I had checked online and found multiple complaints about ILD and SurfSafe. I demanded the charges be terminated and a refund of the amount billed.
She gave me the story about calling SurfSafe for the refund. The number she gave me for that is 1-800- I called the number and got a recordein that business hours are Mon - Fri 8am-6pm. As it is currently after business hours I will be calling them back tomorrow and afer notifying them that I am recording the call. I plan to demand a refund.
I also hold Verizon responsible for continuing to do business with these companies and allowing them to bill their customers. It does not instill much confidence in Verizon's integrity. Especially since this is not the first time this has happened to me. A few years ago I was billed several hundred dollars through a similar scheme that originated in the Solomon Islands. It took several calls and several billing cycles to get the charges stopped and refunded but it did eventually happen.
I am glad that there is a place to air these complaints and inform people who are paying attentin. Imagine how much money they are making off of the people who don't scrutinize their bills.
Lori
York, Pennsylvania
U.S.A.
I got the IDL 1-800 phone number and called it. The autobot that answered identified SurfSafe Internet. I keyed in my phone number and was put on hold for a period of time.
Someone named "Rosey" answered after several minutes of my being on hold. My guess is they hope you hang up.
I again gave her my information and told her that I did not order internet service through SurfSafe. I have cable internet service. I told her that I had checked online and found multiple complaints about ILD and SurfSafe. I demanded the charges be terminated and a refund of the amount billed.
She gave me the story about calling SurfSafe for the refund. The number she gave me for that is 1-800- I called the number and got a recordein that business hours are Mon - Fri 8am-6pm. As it is currently after business hours I will be calling them back tomorrow and afer notifying them that I am recording the call. I plan to demand a refund.
I also hold Verizon responsible for continuing to do business with these companies and allowing them to bill their customers. It does not instill much confidence in Verizon's integrity. Especially since this is not the first time this has happened to me. A few years ago I was billed several hundred dollars through a similar scheme that originated in the Solomon Islands. It took several calls and several billing cycles to get the charges stopped and refunded but it did eventually happen.
I am glad that there is a place to air these complaints and inform people who are paying attentin. Imagine how much money they are making off of the people who don't scrutinize their bills.
Lori
York, Pennsylvania
U.S.A.
3 Updates & Rebuttals
Hilda
Marysville,Washington,
U.S.A.
I received a fraudualant bill from suresafe internet
#2Consumer Comment
Sun, April 23, 2006
Last month I received a charge on my verizon bill for 17.44. I called the number on the the verizon statement and it was supposed to get removed. I never ordered suresafe internet and they put it on my bill. I checked my new bill for this month and there it is again. This has never happened before. Who authorized Verizon to put any charges on my telephone bill. I'm going to continue to call until they remove it. Hilda
Lori
York,Pennsylvania,
U.S.A.
Verizon's ability to stop billing
#3Consumer Comment
Tue, April 11, 2006
The only problem with your statement. A few years ago when we were hit by the Solomon Islands scam I was told by Verizon that theyt could place a block on my line so that none of these sorts of charges could be attached. The story I got from Verizon was that they can place a block on your line but only if you request it and only after you have already been hit with a fraudulent fee. I placed the so-called block on our line and did not experiencd the problem again until now. So what happened to the block or was Verizon just feeding me a line? By the way, I did speak with both IDL and SureSafe. I was promised a refund that will "take several billing cycles to show up on my invoice". I have since received my next Verizon bill which, low and behold has another charge on it. I have deducted the charges, tax included from my payments. If Verizon forwards the money to them it is their problem to get the refund now. Verizon needs to address it's regulatory requirements to the local legislatures if they are so opposed to adding these charges. What if anything is being done to that end on their part?
Erinn
Farmingville,New York,
U.S.A.
ILD Charges on Verizon Bill
#4UPDATE Employee
Sun, April 09, 2006
It is my understanding that in any state where Verizon owns the local lines (like NY or PA as the old Bell Atlantic) they do not have a choice in allowing companies to add their bills. I may be wrong, but I believe there is a regulatory restriction that allows other companies to add their charges to the "local" (in this case Verizon) bill and Verizon has no more information on the charges or the billing company than the customer does. It is unfortunate that Verizon cannot refuse to allow billing for the "services" because it reflects badly on them, but I am pretty sure that is why they do it, and why the Verizon rep has no ability to discuss, explain or credit the charges.
