- Report: #351423
Complaint Review: Sweetwater Sound - Fort Wayne Indiana
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Sweetwater Sound
5501 US Highway 30 W Fort Wayne, 46818 Indiana, U.S.A.
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Sweetwater Sound What happened to my 30 day "no hassle return?" Fort Wayne Indiana
I purchased a Groove Tube Vipre preamplifier from Sweetwater. The price was $2800 and David Hess of Sweetwater ASSURED ME that it was returnable within 30 days. He advised us not to "rack mount" the unit.
After 3 weeks we called to return the unit (good box, but not the "sound" we had anticipated from the reviews at sweetwater.com) David's assistant Shelby gave us an RA# for the return. My assistant and I packed the unit in its original packing and hand delivered it to FedEx.
In a phonecall on July 15, 2008 David Hess told me he could not refund my purchase price because the unit had been rack-mounted.
I protested vehemently, at which point David Hess of Sweetwater admitted "...well he DID have to look close (the warehouse supervisor.)
"The unit had screw marks from rack-mounting."
Trouble is--we do a desktop broadcast--and we HAVE no equipment racks in our studio! The preamp sat cushioned on egg cartons on it's own desk!
--as three persons will attest.
The unit arrived at our studios with the Operating Manual literally glued to enclosed mounting brackets by some horrific scotch tape! Funny way for a "new" unit to arrive from the manufacturer, don't you think? I wonder if they sent us a used unit as new? That would explain "screw marks" when OUR studio doesn't OWN a rack to screw ANYTHING into!
I am waiting for sweetwater to return my complete purchase price as David Hess assured me they would--if we did NOT rackmount. Our studio doesn't contain a SINGLE rack!
Ss
big flats, New York
U.S.A.
After 3 weeks we called to return the unit (good box, but not the "sound" we had anticipated from the reviews at sweetwater.com) David's assistant Shelby gave us an RA# for the return. My assistant and I packed the unit in its original packing and hand delivered it to FedEx.
In a phonecall on July 15, 2008 David Hess told me he could not refund my purchase price because the unit had been rack-mounted.
I protested vehemently, at which point David Hess of Sweetwater admitted "...well he DID have to look close (the warehouse supervisor.)
"The unit had screw marks from rack-mounting."
Trouble is--we do a desktop broadcast--and we HAVE no equipment racks in our studio! The preamp sat cushioned on egg cartons on it's own desk!
--as three persons will attest.
The unit arrived at our studios with the Operating Manual literally glued to enclosed mounting brackets by some horrific scotch tape! Funny way for a "new" unit to arrive from the manufacturer, don't you think? I wonder if they sent us a used unit as new? That would explain "screw marks" when OUR studio doesn't OWN a rack to screw ANYTHING into!
I am waiting for sweetwater to return my complete purchase price as David Hess assured me they would--if we did NOT rackmount. Our studio doesn't contain a SINGLE rack!
Ss
big flats, New York
U.S.A.
1 Updates & Rebuttals
Ss
big flats,New York,
U.S.A.
Sweetwater Update
#2Author of original report
Wed, July 16, 2008
David Hess, and Shelby have advised that Sweetwater is processing a full refund of $2800 for the GT Vipre preamp(a great box, just not the sound we were looking for our needs.) Will follow up on this site when my credit card company has the refund on its computer(takes a couple days.) If the credit goes through, I have a $3000+ unit I will purchase from Sweetwater in the near future. I think we all like working with responsive companies.
