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  • Report:  #166305

Complaint Review: Target - San Bruno California

Reported By:
- Sanbruno, California,
Submitted:
Updated:

Target
1150 El Camino Real San Bruno, 94066 California, U.S.A.
Phone:
650-827-0171
Web:
N/A
Categories:
Tell us has your experience with this business or person been good? What's this?
Expect less, Pay More is what the motto should be of this store. Why is this? Because like other retail outlets in CA, this store like others reported advertise items for sale they dont have in stock to get you into the store then attempt to sell you something else you dont need.

In September went to their store to buy two 4-In-1 convertable cribs. These cribs convert to beds as the baby gets older. The store had none but unlike other stores, least they offer rain checks.

Went to customer service to get a raincheck when the sales person stated they happened to have one which was right behind her. I notaced it was opened and retaped and was willing at first to buy it when a customer few counters down walked over to me and told me that she had just returned it and that it was in fact broken and that the side came down which a baby can become strangled if they got caught. Amazing,they actually tried to sell me a defective product without even thinking twice wether it would kill someone.

I told them I dont want the broken item, and want a raincheck or to please order it for me. I got a raincheck for 2, and Target is very generouse in giving them too, except for the fact that they very seldom get the item in stock till after they expire.

Been to the store so many times it wasnt funny, and oh yes, that bad bed was put back on the sales floor and they never got any in stock again. I asked if theyd order it, they said they dont, but I can through their catalog if available. Price was for in stock, not catalog. Now the raincheck expires and they get 1 in, not 2 and they wont even honor it except offering me 10% off.

This isnt the only thing thats happened at the store. I have pictures Im sending in to show this as well. Huge displays of batteries showing low price, and by the way, their UPC's match the display. The price comes up higher on the register, and not even management would check. I had to takea picture and shove it in their face before theyd make an adjustment.

Racisim also takes place at this store. Waited 15 minutes while a spanish sales girl was chatting with a friend at the food counter despite the line. I interupted her to remind her she has people waiting and she fakes she doesnt understand english and goes back to talking to friend. Suddenly, another person she is friends with comes over to say hello and she suddenly speaks english fluently. I then started yelling to the point several management came over and delt with the problem. I spoke to them, along with other customers, and least I havent seen her their since. But other then that, they dont honor their sales or rainchecks when their stocks are their fault.

Scott

Sanbruno, California
U.S.A.


13 Updates & Rebuttals

Me

Here In,
California,
U.S.A.
CA law

#2Consumer Comment

Tue, January 02, 2007

does not require any store to refund your money. There is no law stating that and again, they did not sell the freebie as part of the price. Even if it is included in the package unless they charge an additional fee for it they simply did not SELL you the freebie. Again.. your example of racisim does not describe the word in any sense.


Scott

Sanbruno,
California,
U.S.A.
forgot one thing

#3Author of original report

Sat, December 30, 2006

Forgot one thing, which is important too. Target store I shop at wasnt always like this. It looks almost as if its a training store. Not all shopping experiences have been bad which is why I had shopped there still, its people like above who break the rules/laws becasue they are new at management and get on a high horse that make shopping experiences a nightmare.


Scott

Sanbruno,
California,
U.S.A.
More info

#4Author of original report

Sat, December 30, 2006

Gift card had nothing to do with the DVD, furthermore, if a product is advertised as a package, doesnt matter if they call it a freebie or not, if its defective by law they are required to replace it. They sold the item with package, there required to replace it if defective or if allowable by law must state at time of purchase the rules when purchasing that particuler item, which they did not follow at all. Far as chargeback went, my bank only charged back for the amount of the DVD, which wasnt purchased with giftcard. I just happened to use my card to finish it up while I was there. Racism and harassment by manager was exactly that and was reported by two of their own employees so I was told when following up on the matter.


Scott

Sanbruno,
California,
U.S.A.
More info

#5Author of original report

Sat, December 30, 2006

Gift card had nothing to do with the DVD, furthermore, if a product is advertised as a package, doesnt matter if they call it a freebie or not, if its defective by law they are required to replace it. They sold the item with package, there required to replace it if defective or if allowable by law must state at time of purchase the rules when purchasing that particuler item, which they did not follow at all. Far as chargeback went, my bank only charged back for the amount of the DVD, which wasnt purchased with giftcard. I just happened to use my card to finish it up while I was there. Racism and harassment by manager was exactly that and was reported by two of their own employees so I was told when following up on the matter.


Scott

Sanbruno,
California,
U.S.A.
More info

#6Author of original report

Sat, December 30, 2006

Gift card had nothing to do with the DVD, furthermore, if a product is advertised as a package, doesnt matter if they call it a freebie or not, if its defective by law they are required to replace it. They sold the item with package, there required to replace it if defective or if allowable by law must state at time of purchase the rules when purchasing that particuler item, which they did not follow at all. Far as chargeback went, my bank only charged back for the amount of the DVD, which wasnt purchased with giftcard. I just happened to use my card to finish it up while I was there. Racism and harassment by manager was exactly that and was reported by two of their own employees so I was told when following up on the matter.


Scott

Sanbruno,
California,
U.S.A.
More info

#7Author of original report

Sat, December 30, 2006

Gift card had nothing to do with the DVD, furthermore, if a product is advertised as a package, doesnt matter if they call it a freebie or not, if its defective by law they are required to replace it. They sold the item with package, there required to replace it if defective or if allowable by law must state at time of purchase the rules when purchasing that particuler item, which they did not follow at all. Far as chargeback went, my bank only charged back for the amount of the DVD, which wasnt purchased with giftcard. I just happened to use my card to finish it up while I was there. Racism and harassment by manager was exactly that and was reported by two of their own employees so I was told when following up on the matter.


Me

Here In,
California,
U.S.A.
umm yeah

#8Consumer Comment

Fri, December 29, 2006

Did christmas shopping last minute. CD set Pirates of the Caribbean came with a special pin thats suppose to light up. It didnt and brought the set back. Store Manager Denese who was just one of those supervisor types not the general manager refused to get store manger and said she wouldnt take it back and exchange it for same type despite the sign and receipt stating and opened Dvds,cds will be exchanged if defective with same type. Further more she was disrimiitory and harassed myself throughout the rest of my shopping which I only did to clear out my gift card, as I refused to spend another dime. Was actually on the phone with my bank when she came back and harassed me and they did a chargeback right then and there. Wonderful things about credit cards, if a company like Target tries scamming you, least you have the option to do chargebacks without all the fuss of having to take them to small claims court. ------------------------- I'm wondering... is the pin that lights up part of the cd? Or is it just included in the package as a promotion? Unless it is an actual part of the cd how can you try to return it? If it was included as a promotion than it was really not sold by target. It came with the product they sold, but as an extra, freebie, whatever. They are not responsible for it, take it up with whoever made the cd. Unless it was part of the cd and the cd will not work without it you can't claim the cd is defective and you can't expect them to take a perfectly good cd back so you can have your light up pin that works. And how exactly was she "disrimiitory"? And also what do you mean that you had your bank do a chargeback? Weren't you just there to use up your gift card? Did you spent more than that and put it on your credit card? If you spent it...you should have to pay for it! That's fine and dandy for you that you got your money back, but now you just ripped them off. As in you basically stole from them if you did infact walk out of the store with product and did not end up paying for it. Congratulations. But I guess in your mind they deserved it because they didn't meet your expectations...go to a different store! By the way, in your first post you said racisim takes place at Target. Your example however, shows no racisim WHATSOEVER! That does not define racisim in any sense of the word and your claim is redicoulous! Look it up!


Jamie

Midlothian,
Virginia,
U.S.A.
So why continue to shop there?

#9Consumer Comment

Thu, December 28, 2006

You made two reports about horrible experiences in the store, so you continue to purchase from them?


Scott

Sanbruno,
California,
U.S.A.
Another Target incident

#10Author of original report

Thu, December 28, 2006

Did christmas shopping last minute. CD set Pirates of the Caribbean came with a special pin thats suppose to light up. It didnt and brought the set back. Store Manager Denese who was just one of those supervisor types not the general manager refused to get store manger and said she wouldnt take it back and exchange it for same type despite the sign and receipt stating and opened Dvds,cds will be exchanged if defective with same type. Further more she was disrimiitory and harassed myself throughout the rest of my shopping which I only did to clear out my gift card, as I refused to spend another dime. Was actually on the phone with my bank when she came back and harassed me and they did a chargeback right then and there. Wonderful things about credit cards, if a company like Target tries scamming you, least you have the option to do chargebacks without all the fuss of having to take them to small claims court.


Scott

Sanbruno,
California,
U.S.A.
Scary Update

#11Author of original report

Thu, December 01, 2005

Forget this being a ripoff. What I just read up on the product from Targets own site scares the heck out of me making me wonder why on earth they even tried selling them in the first place with the many complaints posted. The cribs we were trying to get them to sell us at the advertised price seems to be a hot item that they cant supply all their stores. What scares me is the fact after what I read online makes me ask "Why the heck are they selling this, it can kill a baby?!?!?!" The broken one they tried selling me before, where the customer informed me it was in fact defective with a bad siderail that comes down and can hurt or strangle a baby. Fact they tried selling it to me after they took it back angers me, what angers me even more is they have a section on their website for comments customers made who in fact bought the item and my god, the complaints they have showing the same problem and yet their selling it. What this tells me, the buck is more important then safety, and I really hope no one has been killed be these things. I consider myself lucky I didnt get them. Rather spend few dollers more on something fully tested and rated well then worry I might wake up and find one of my children dead.


Scott

Sanbruno,
California,
U.S.A.
Scary Update

#12Author of original report

Thu, December 01, 2005

Forget this being a ripoff. What I just read up on the product from Targets own site scares the heck out of me making me wonder why on earth they even tried selling them in the first place with the many complaints posted. The cribs we were trying to get them to sell us at the advertised price seems to be a hot item that they cant supply all their stores. What scares me is the fact after what I read online makes me ask "Why the heck are they selling this, it can kill a baby?!?!?!" The broken one they tried selling me before, where the customer informed me it was in fact defective with a bad siderail that comes down and can hurt or strangle a baby. Fact they tried selling it to me after they took it back angers me, what angers me even more is they have a section on their website for comments customers made who in fact bought the item and my god, the complaints they have showing the same problem and yet their selling it. What this tells me, the buck is more important then safety, and I really hope no one has been killed be these things. I consider myself lucky I didnt get them. Rather spend few dollers more on something fully tested and rated well then worry I might wake up and find one of my children dead.


Scott

Sanbruno,
California,
U.S.A.
Scary Update

#13Author of original report

Thu, December 01, 2005

Forget this being a ripoff. What I just read up on the product from Targets own site scares the heck out of me making me wonder why on earth they even tried selling them in the first place with the many complaints posted. The cribs we were trying to get them to sell us at the advertised price seems to be a hot item that they cant supply all their stores. What scares me is the fact after what I read online makes me ask "Why the heck are they selling this, it can kill a baby?!?!?!" The broken one they tried selling me before, where the customer informed me it was in fact defective with a bad siderail that comes down and can hurt or strangle a baby. Fact they tried selling it to me after they took it back angers me, what angers me even more is they have a section on their website for comments customers made who in fact bought the item and my god, the complaints they have showing the same problem and yet their selling it. What this tells me, the buck is more important then safety, and I really hope no one has been killed be these things. I consider myself lucky I didnt get them. Rather spend few dollers more on something fully tested and rated well then worry I might wake up and find one of my children dead.


Scott

Sanbruno,
California,
U.S.A.
Scary Update

#14Author of original report

Thu, December 01, 2005

Forget this being a ripoff. What I just read up on the product from Targets own site scares the heck out of me making me wonder why on earth they even tried selling them in the first place with the many complaints posted. The cribs we were trying to get them to sell us at the advertised price seems to be a hot item that they cant supply all their stores. What scares me is the fact after what I read online makes me ask "Why the heck are they selling this, it can kill a baby?!?!?!" The broken one they tried selling me before, where the customer informed me it was in fact defective with a bad siderail that comes down and can hurt or strangle a baby. Fact they tried selling it to me after they took it back angers me, what angers me even more is they have a section on their website for comments customers made who in fact bought the item and my god, the complaints they have showing the same problem and yet their selling it. What this tells me, the buck is more important then safety, and I really hope no one has been killed be these things. I consider myself lucky I didnt get them. Rather spend few dollers more on something fully tested and rated well then worry I might wake up and find one of my children dead.

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