- Report: #981084
Complaint Review: Telebrands Sticky Buddy - Fairfield New Jersey
Reported By:
Betty johnson -
Pleasant Plain, Ohio, U.S.A.
Submitted:
Updated:
-
Author Confirmed
Why?
Telebrands Sticky Buddy
79 Two Bridges Rd. Fairfield, N.J. 07004 Fairfield, 07004 New Jersey, United States of America
Phone:
1-800-777-4034
Web:
www.stickybuddyonline.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Telebrands Sticky Buddy As seen on tv Sticky Buddy Sticky Buddy over-charges to credit card! ALL automated. Fairfield, New Jersey
Saw ad on TV on 12/11/12 advertising Sticky Buddys- a product that picks up animal hair, etc. The offer said "Order today- for $10- and get a second Sticky Buddy FREE..just pay S&H fee. S&H was $6.99.
I called the number- it was an automated call- NEVER spoke to a human. They knew my name, address and phone number- I only had to say "Yes"- if the information was correct...which it was- I placed one order ($10) which was to include the second order free- I was NEVER given a TOTAL of my order. I figured $10 for the two Sticky Buddys- plus $6.99 shipping EACH (total $23.98). I did NOT receive any confirmation of my order- Was never given an option to speak to anyone!
Today- I see I was charged $33.98!! FOR WHAT?
I called the Customer Service number (that was given with the fraud charge) THIS time- I spoke to a human. She asked my name and address (before, they HAD all that info) NOW she says she cannot find my name or address and cannot find my order?
She tells me I can PLACE ANOTHER ORDER and they will remove the FIRST one (How can she do this if they can't FIND my order? I did NOT place another order- and she says she will 'FLAG' my order to be removed. The charge has NOT been removed. This company is a complete SCAM and I would advise to NEVER order anything where you cannot speak directly with someone about WHAT you are ordering and KNOWING how much you are paying.
I called the number- it was an automated call- NEVER spoke to a human. They knew my name, address and phone number- I only had to say "Yes"- if the information was correct...which it was- I placed one order ($10) which was to include the second order free- I was NEVER given a TOTAL of my order. I figured $10 for the two Sticky Buddys- plus $6.99 shipping EACH (total $23.98). I did NOT receive any confirmation of my order- Was never given an option to speak to anyone!
Today- I see I was charged $33.98!! FOR WHAT?
I called the Customer Service number (that was given with the fraud charge) THIS time- I spoke to a human. She asked my name and address (before, they HAD all that info) NOW she says she cannot find my name or address and cannot find my order?
She tells me I can PLACE ANOTHER ORDER and they will remove the FIRST one (How can she do this if they can't FIND my order? I did NOT place another order- and she says she will 'FLAG' my order to be removed. The charge has NOT been removed. This company is a complete SCAM and I would advise to NEVER order anything where you cannot speak directly with someone about WHAT you are ordering and KNOWING how much you are paying.
