- Report: #1499980
Complaint Review: Telebrands - Van nuys California
Reported By:
Dragonlady -
Duluth, Minnesota, United States
Submitted:
Updated:
-
Author Confirmed
Why?
Telebrands
16620 Stagg Street Van nuys, 91401 California, United States
Phone:
1800-813-8971
Web:
https://safetycanexpress.com
Categories:
Business Rating:
(0)
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Telebrands On-line return policy says they will provide a paid return label, but when contacted said they "could not" & wouldn't explain why not. Van nuys California
The can opener did not work as advertised & I wished to return it. When Telebrands did not respond to my initial contact via e-mail, I called them.
At first I was told that I had to return it in the origianal packaging with the shipping invoice to the return address on the box. When I said that the item was in its original product box but the shipping box was not available and there had not been an invoice in the box, they gave me a different address & said that they could not provide me with a pre-paid address label as their policy stated.
Also, they would only reimburse the purchase price. I enquired why x2 & the response was the same both times, "I'm sorry but I cannot." I was also told to call them when I had a tracking number to initiate the refund. It cost me 1/3 of the purchase price to return the item.
