- Report: #292096
Complaint Review: The DVDplanet.org Aka Universal Gift Ventures - Toronto Ontario
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The DVDplanet.org Aka Universal Gift Ventures
250 The East Mall Suite #1242 Toronto, M9B 6L3 Ontario, Canada
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DVDplanet.org Or Universal Gift Ventures The DVDplanet.org Aka Universal Gift Ventures The DVD Planet aka Universal Gift Ventures I ordered dvd's from this company and there was a shipping problem. I still haven't received them Toronto Ontario Canada
I placed an order with The DVD Planet also known as Universal Gift Ventures on 11/14/07. I was sent a tracking order by email.
After about a couple of weeks I was sent another email stating that my order was shipped to an incorrect address but had been reshipped - but that there was a problem with their shipping department and they were correcting the problem by sending the orders out manually.
Furthermore, by shipping it manually it was impossible to give me a tracking number. But that I would definitely receive it by December 6-8.
I still haven't received my order. I have sent repeated emails to the email addy I had from the letters they emailed me. No response to any of them.
I also used the "contact us" form on their website several times and I did hear back in a form letter basically saying "It's in the mail and you should receive it any day" and did not address any of my issues.
To this date I still have not received the merchandise nor will they address my problem.
After making a phone call to DVDPlanet.com I found they are a different company NOT affliliated with DVDPlanet.org. And that they get many calls with identical complaints to mine.
I emailed them again today instructing them to cancel my order and that I wanted an immediate refund and a letter from them stating that they will do this. We'll see what the response - if any - will be to this.
Linda tillamook or
Tillamook, Oregon
U.S.A.
After about a couple of weeks I was sent another email stating that my order was shipped to an incorrect address but had been reshipped - but that there was a problem with their shipping department and they were correcting the problem by sending the orders out manually.
Furthermore, by shipping it manually it was impossible to give me a tracking number. But that I would definitely receive it by December 6-8.
I still haven't received my order. I have sent repeated emails to the email addy I had from the letters they emailed me. No response to any of them.
I also used the "contact us" form on their website several times and I did hear back in a form letter basically saying "It's in the mail and you should receive it any day" and did not address any of my issues.
To this date I still have not received the merchandise nor will they address my problem.
After making a phone call to DVDPlanet.com I found they are a different company NOT affliliated with DVDPlanet.org. And that they get many calls with identical complaints to mine.
I emailed them again today instructing them to cancel my order and that I wanted an immediate refund and a letter from them stating that they will do this. We'll see what the response - if any - will be to this.
Linda tillamook or
Tillamook, Oregon
U.S.A.
