Complaint Review: The Loan Consultants - Los Angeles California

REVIEW UPDATE: April 16 2018: The Loan Consultants remains committed to increased customer satisfaction and has improved their business practices over the years to better serve their customers. The Loan Consultants is truly dedicated to making sure their customers are satisfied and that any complaints which do arise are addressed promptly and fairly.

To date, The Loan Consultants has made good faith efforts to resolve all complaints reported on Ripoff Report. Based on our experience, the member business has proven to be among the top members of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program as a Verified Safe Business™.

Over time and since becoming a member, The Loan Consultants has remained actively engaged and improving the way they address customer service complaints. As an active and current member of the Ripoff Report Corporate Advocacy Business Remediation and Customer Satisfaction Program we are happy to report that now more than ever The Loan Consultants remains committed to improving customer satisfaction.

Remember, no company or individual can ever satisfy 100% of the people 100% of the time. There are no products or services that will always be perfect for everyone and even the best companies will receive complaints from time to time. However, by participating in the Corporate Advocacy Program, the member business has made a commitment to working with its customers to resolve complaints quickly and fairly whenever possible.

Please keep in mind that as a consumer you have some responsibilities as well. Success has many definitions that based on your past experiences, current situation and your perceived expectations. Success with any product or service is always based on the proper application and understanding. The fastest car will not run if you never turn the engine on. Look at how you used the product or service that was provided in relation with the instructions that you received. The Corporate Advocacy Business Remediation and Customer Satisfaction Program will help you get your voice heard but please be prepared with documentation and fair representation of your concern, also have an idea of how the company can fix your concern. Can they offer additional services, extend warranties, offer a fair refund or just get you talking with someone that can help. ..let them know and let us know!

*Any consumer not receiving satisfaction from a member of the Corporate Advocacy Program should email us at [email protected].

Ripoff Report Verified™ REVIEW:

EDitor’s UPDATE: Positive rating and recognition has been given to The Loan Consultants, Inc. for its commitment to excellence in customer service.

Ripoff Report’s discussions with The Loan Consultants have uncovered an ongoing commitment by the company to total client satisfaction. This means that clients can expect that the company will work towards finding a mutually satisfactory resolution to any complaints or concerns. The Loan Consultants listens carefully to client concerns and sees them as an opportunity to learn from the past and become more efficient as a company in the services offered and the support for those services.

The Loan Consultants management team has informed us that their personal philosophy is to view clients as a precious resource. Since 1983, the management and staff have worked tirelessly to establish a reputation for customer satisfaction that is the envy of their industry. The Loan Consultants believes that always putting their customers first is the foundation for a successful enterprise both now and in the future.

In conducting personal interviews with The Loan Consultants Executives Ripoff Report discovered their business philosophy is based on the premise that strives to “provide full disclosure to their customers and never make promises that we cannot keep. We recognize that our program is not for everyone and we thoroughly screen all candidates to ensure they are a good fit”. The Loan Consultants mission statement says it all: "To maintain our position as the premier Loan Broker training organization by providing the best quality training, support and customer experience available”. One of the other things Ripoff Report learned in the course of its review is that typical customer feedback reads: “The Loan Consultants and Mr. Toolan really took their time and allowed me to get all of my questions answered without ever feeling pressured to buy. Overall, I am very pleased with my decision to join and excited about the opportunity.”



Ripoff Report Verified™ .. part of Ripoff Report Corporate Advocacy Business Remediation & Customer Satisfaction Program.A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business..

The information provided in this report below is based on comments made by Dan Alaniz during an on-site inspection held by a third party verification company with no biases toward The Loan Consultants, Inc.

The Loan Consultants, Inc. is a company specializing in developing a network of third-party individuals who can go out and represent consumers and business owners at the closing table. “The basic business model… is to provide the best opportunity for what they need. The Loan Consultants’ vision started with people who were looking for residential mortgage financing. As the market grew, the business evolved into business financing about 20 years ago,” explains Dan Alaniz, a representative of the company. Leads for The Loan Consultants are typically acquired through their business website, which has search engine optimization that drives customers to The Loan Consultants website, based on the search they entered. “We also invest heavily into print publication [advertising],” in publications such as the Wall Street Journal, USA Today, and Success Magazine, explains Mr. Alaniz.

A typical customer experience begins with an introduction to The Loan Consultants’ program, including a synopsis of what they do and what they can do for the customer. The synopsis is then followed by a brochure and video, if the customer expresses interest. “If the person is not interested, we want to know immediately, so we do not waste their time. We only want to work with people who really want to do this. [We] see if as a partnership between us and them. It is the very reason we have been in business for 31 years,” states Mr. Alaniz.



THE LOAN CONSULTANTS, INC. Customer Care & Complaint Resolution

Mr. Alaniz states that, fortunately for his business, customer complaints do not occur too often. “It has been a year and a half since we have gotten our last complaint,” he explains. When a complaint is lodged against his company, though, Mr. Alaniz explains that they do have a resolution process in place. “It initially ends up with the support personnel department. From there, it comes to me directly. As the principal, I refer to myself as the promise keeper. I handle all clients’ issues directly,” he states. The first step of the process is to immediately contact the customer directly and try to understand their issue, to ensure that there isn’t just a simple misunderstanding. The staff at The Loan Consultants strives to always listen to their clients, note everything that occurs in the process, and ensure that the client feels he or she got what they paid for. “The client is always receptive due to the detailed notes our staff takes in the process of the program including their goals [and] conversations. If something does come up, our staff can go back with the client and review conversations and the contractual agreement that was signed in the process of joining our company,” states Mr. Alaniz. “We are always willing to listen and retrain, [or] give a partial or full refund, if needed.”

Once a complaint is resolved, The Loan Consultants employ a follow-up procedure to ensure their clients’ continuing satisfaction. The staff at the Loan Consultants also continue to follow-up with their clients once they finished the training for the program, to ensure that they will have success. “The clients are implementing the skills that were taught in the program. In case of a misunderstanding, we redirect them and make sure they are following the necessary steps to their success,” explains Mr. Alaniz. The training program includes a three-day training session at the office of The Loan Consultants. Once training is complete, the clients also have access to a library of training information that can be accessed through a program or through support sites. A support team is also provided to the clients, to offer support for the life of their business, after the client pays the one-time fee.

In response to a complaint posted on Ripoff Report, Mr. Alaniz states that the complaint came from a former client who was seeking to get his money back. “It was not due to him being unsuccessful… He made an unreasonable demand that we give him a full refund and support him for the rest of his life as an affiliate. If we did not do what he asked, he would seek to damage our reputation. We eventually went to litigation, in which The Loan Consultants prevailed. The individual went to Ripoff Report and opened multiple profiles, filing complaints against us,” he explains. Since receiving the complaint, the team at The Loan Consultants has taken measures to try and avoid the situation in the first place. “One of the things we instituted was an interviewing process where we get directly involved. In the past, we would assume that you were the quality person we are looking for. We ask for multiple references for people we put into business and we provide our references to ensure it is a good mutual business relationship,” explains Mr. Alaniz.

Mr. Alaniz and the team at The Loan Consultants recognize the value of working with Ripoff Report and the Corporate Advocacy Business Remediation and Customer Satisfaction Program, and the platform it provides for businesses and clients to interact and resolve issues. “Ripoff Report gives you the opportunity to get your say in the matter. It’s an important step in our process in getting control of our reputation. Our reputation is very strong and we want people to know and understand that. The opportunity to partner with an organization that provides a mitigation process to deal with complaints is wonderful,” states Mr. Alaniz.

THE LOAN CONSULTANTS, INC. / Statements from the owner.

"I find it to be very personally satisfying when I see someone that has no finance background but, by following our system, they are able to achieve success as a Loan Broker.” Dan Alaniz, President

The Loan Consultants team have expressed that they feel very confident in the quality of training and support they provide. A Senior Manager at TLC stated, "I really have to take my hat off to our training team. They do an excellent job of breaking down the different financial products so that anyone can understand them. I have even seen our company President, Mr. Alaniz, get personally involved in training and even helping affiliates review their deals.”

The Loan Consultants, Inc. believes employee satisfaction is an equally important component of a well-run company. They pride themselves on the fact that their employee turnover rate is among the lowest in their industry. Their current staff averages more than 4.5 years of service with the company. A major reason for their employee retention is the company Presidents’ open-door policy that encourages employee feedback. The fact that their management team regularly shares their affiliate success stories with the entire staff shows our employees the direct impact their efforts are having on peoples’ lives and fosters a positive work environment. Ripoff Report was pleased to learn The Loan Consultants past and current approach to business is focused on its pledge to total commitment towards client and employee satisfaction. ~ National Equipment Leasing



THE LOAN CONSULTANTS, INC. Lender Testimonials

"I want to extend congratulations to you for completing The Loan Consultants Business Finance Consultant training program, and for making the commitment to yourself to become a successful financial broker. I can assure you that the training that you have received is second to none. You now have a solid foundation to understanding of the finance world and significant opportunity to earn commissions. We wish you all the best, and look forward to working with you to continue your 'on the job' training and closing deals. Once again I want to extend my congratulations and I am confident that you will find your relationship with The Loan Consultants as professional and enjoyable as we have.” ~ National Equipment Leasing

"Congratulations on successfully completing The Loan Consultants training program. We wish you much success with your new business. The Loan Consultants have been an approved broker with our institution for a number of years, and any new company that completes the program is approved as well. As an approved broker, we can get right to work. You're already approved, so we can immediately start qualifying your borrowers and properties.” ~ National Bank

"We have processed millions of dollars of real estate loan requests from the Certified Loan Brokers you have established. We have funded many of their loans and feel you should be complimented on the professional training and guidance you provide these loan companies. I have updated and attached a Broker Loan Referral Agreement to be a signed by each of your Certified Loan Brokers to assure them access to our funding lines and guarantee their commissions.” ~ National Mortgage Banker

STATED IMPROVEMENTS FROM THE LOAN CONSULTANTS

The Loan Consultants, Inc. recognizes that all companies will receive complaints at some point. However, their stated goal is to be proactive and prevent complaints before they occur. With the feedback generated by Ripoff Report’s Investigation, The Loan Consultants, Inc. has made organizational changes allowing its clients and employees a more streamlined approach to problem resolution and a commitment to a great client experience. They are also committed to full disclosure and have added additional steps in their client interview process to ensure people understand that they are not a get-rich-quick scheme. They also pride themselves on the fact that they currently receive less than one complaint per year. While this is an exceptional track record, the company still believes that all complaints, including any posted on Ripoff Report (whether true or not) are issues that need to be addressed, not ignored. The Loan Consultants understands that, if handled correctly, complaints can be valuable learning opportunities.



In summary, after our review, which included discussions with The Loan Consultants senior management, Ripoff Report is convinced that The Loan Consultants, Inc. is committed to the highest quality in customer care and delivery of services resulting in total client satisfaction.

Read more about why consumers should feel confident when doing business with a member of Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. Yes, it’s a long name for a program that does a lot for both consumers and businesses alike.

Read about Ripoff Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program, a program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.

As a matter of policy, when a business becomes a member of the Corporate Advocacy Program they agree to allow Ripoff Report to contact every client who filed a complaint so they can make things right with them. In order to confirm that the complaints were resolved, Ripoff Report is copied on all responses so we can insure that the member business did right by their customer.

NOW TO THE ORIGINAL REPORT THAT WAS FILED

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