- Report: #1200501
Complaint Review: Ticket Exchange by TicketMaster - Internet
-
Author Not Confirmed
Why?
Ticket Exchange by TicketMaster
Internet, USA
Phone:
1-888-763-6347
Web:
www.ticketexchangebyticketmaster.com
Categories:
Business Rating:
(0)
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Ticket Exchange by TicketMaster Ticket Master Upset customer over single ticket purchase for about $500 Internet
I saw that there were 3 tickets for sale on the TicketExchangeByTicketMaster website that were next to the 2 seats I already had to the Denver Broncos game first their first playoff game in 2015 against the colts. The tickets were $395 each plus the fees of almost $70 for seats 11-13 in row 4 of my section. ($465 per ticket). I tried finding ways to select seat 11 for the purchase and nowhere on the site could I find a way to select a specific seat (wanting seat 11). I completed the purchase and I was issued seat 13. I called TicketExchangeByTicketMaster and I was told I was not able to change seats even though the original 3 tickets were sold by the same person. They said that they had no control how tickets were issued and usually (the tickets were issued from highest to lowest). I was also told that I cannot get a refund as all sales were final. They should clarify on their site how seats are distributed. Not happy!!!!! They make a lot of money with their outrageous fees and can't help me ... Wow! In addition, I was asked by their staff, "did you call before placing the order?" I said "no" and the response "that was your fault". This will be the last time I use their service.
