- Report: #293017
Complaint Review: Tinyclocks.com - Vancouver British Columbia
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Author Confirmed
Why?
Tinyclocks.com
14808 90 Avenue Vancouver, V3R6N9 British Columbia, Canada
Phone:
604-589-8464
Web:
N/A
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Troy Slobod Www.tinyclocks.com Troy Slobod of www.tinyclocks.com did not deliver a clock I bought off him on ebay and never refunded the money. Vancouver BC Vancouver British Columbia
My name is Roberta. In December of 2007, I bought a clock off ebay from a seller on ebay. Sellers name is Troy Slobod. I paid Troy Slobod within five minutes of the auction end with paypal because I wanted to make sure the clock was delivered in time for Christmas, as the clock was gift for my son. Troy Slobod emailed me after receiving my money from paypal and started harrassing me in emails and stated that he does not have the clock because he is a drop-ship company and he is not refunding my money and if I want the money back then I have to go through paypal to get the refund. I explained to him that the clock was a gift for a child and then Troy Slobod continued to use deragatory names toward me and told me to basically go to hell and he does not care about my child or my childs christmas gift and he is not refunding my money.
I then called Troy Slobod on the telephone number provided to me by ebay which was (604) 589-8464. Troy Slobod answered the phone and I told him who I was. Troy started to yell at me at the top of his lungs and call me names and said he is not giving me a refund and he could care less about my sons christmas.
I am currently waiting for a refund from paypal which. My son will not get his clock he dreamed of having due to Troy Slobod and his dishonest ebay store.
Troy Slobod also is the owner of www.miniclock.com and www.tiffanystop.com
www.ledwatchstop.com . Troy Slobod is located in Canada but he deceives the ebay public into thinking he is in the United States. His phone number is (604) 589-8464 and 866-588-6464.
Troy Slobod ruined a little boys Christmas.
Roberta
San Diego, California, California
U.S.A.
I then called Troy Slobod on the telephone number provided to me by ebay which was (604) 589-8464. Troy Slobod answered the phone and I told him who I was. Troy started to yell at me at the top of his lungs and call me names and said he is not giving me a refund and he could care less about my sons christmas.
I am currently waiting for a refund from paypal which. My son will not get his clock he dreamed of having due to Troy Slobod and his dishonest ebay store.
Troy Slobod also is the owner of www.miniclock.com and www.tiffanystop.com
www.ledwatchstop.com . Troy Slobod is located in Canada but he deceives the ebay public into thinking he is in the United States. His phone number is (604) 589-8464 and 866-588-6464.
Troy Slobod ruined a little boys Christmas.
Roberta
San Diego, California, California
U.S.A.
1 Updates & Rebuttals
Tinyclocks
Surrey,British Columbia,
U.S.A.
Customer provided wrong address - shipped / returned /refunded
#2REBUTTAL Owner of company
Fri, February 15, 2008
I understand in such a thing as free speech. I also believe that such rights can be abused. We have acted with due diligence and fairness. The buyer seems to have some misunderstanding. We are located in Canada and ship our own inventory. All our info is available on ebay ME page...and website ABOUT pages. Customer provided wrong address in paypal. (old address not yet updated). Shipping department fulfilled based on address verified in paypal. Delivery confirmation number and shipping date notified promptly. Customer meanwhile emails alternate address. However..package shipped to verfied paypal address. (in accordance with ebay rules). I would also like to state...this customer seems to have some emotional issues. In our many years of online sevice..we have never dealt with such an off the wall abusive reaction. While our customer service team was consistently clear and polite....the buyer has sent emails (sometimes several a day) to wish cancerous death upon our parents and children and to make rediculous comments about sexual orientation etc. She even called our service line to swear and rant. We saved copies of these vile abusive emails. As explained repeatedly to the customer...we shipped to the address you provided. There is USPS delivery confirmation number. Your mail forward system will send it....or it will be returned to us. This is all just due course due to a customers mistake. I am happy to report...the Package has been returned to our office non deliverable. Customer has received refund via paypal. (paypal transaction ID is available). We are are a solid and honest company...and our desire is to fulfill every order with 100% satisfaction. But...in the world..you can't please all the people all the time. We have 99.8% perfect feedback rating with approx. 37,000 customer testimonials. That pretty much speaks for itself.
