- Report: #1067674
Complaint Review: Tobacco General - Des Plaines Illinois
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Author Not Confirmed
Why?
Tobacco General
2489 S Wolf Road Des Plaines, Illinois, USA
Phone:
888-976-6538
Web:
TobaccoGeneral.com
Categories:
Business Rating:
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Tobacco General Awful Customer Service Des Plaines Illinois
Placed an order on 2013/07/08. A week later I had not received my order, or any contact after the initial emailed invoice, so I decided to check the status online. It was still showing as a "new" order and had not been shipped.
I sent an email inquiring about it, which was still unanswered by nearly the end of the next business day, so I called them. Turns out the tobacco that showed as in stock at the time of order, was actually out of stock. I couldn't wait any longer, so I cancelled the order.
I also told the rep I was very disappointed they didn't contact me to let me know. The response - "We don't have your phone number". Which I said was true but completely irrelevant, because they do have my email address, and I quoted him this from their own customer service page:
"If TobbaccoGeneral no longer carries an item that is sent in for replacement, or if that item is simply out of stock, the item will be sent to our Back-Order RMA Department. You will be notified via email of two options..."
So why didn't they email me, as per their policy? To which the customer service rep said... nothing at all. He refused to respond to anything further, other than acknowledging he was still on the line. A simple apology would have been enough for me to consider giving them another chance, but as all I was getting was the silent treatment, I said goodbye and decided not to do further business with them.
They did issue the refund, but minus $3. Whether it's out of incompetence or spite I don't know. It's the final straw that earns them this report, rather than just a lost customer.
