- Report: #371316
Complaint Review: Tops Vacuum & Sewing - Sarasota Florida
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Tops Vacuum & Sewing
2120 Bee Ridge Rd. Sarasota, 34239 Florida, U.S.A.
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Tops Vacuum & Sewing Deceptive repair practices. Sarasota Florida
The Miele Vacuum was 1 1/2 yrs old and did not power on.
The 1st quote for repair was $169 to "install a NEW cord reel."(miele vacuums have a spring loaded cord rewind system)but the salesman said he will take $50 off since we did not have it very long, and do it for $119
So I said go ahead, and oh by the way , can I have the old cord reel back .after 5 min , there was a call back .. .. oh .. maybe a misunderstanding... they would "rebuild" the existing reel.
Never admitted lying about new reel, and didn't say what rebuild would include, except a new cord. So I said no I will pick it up. Then price went to $80.
I said I will install a new cord and fix the contacts on the reel myself. then they wanted to sell a new cord. $40
I said no thanks and took it home and ran my testing equipment on it and cord was in perfect shape.
I then noticed that it needed a spacing washer to hold it against the contacts as the reel turns. so I put a 5 cent GARDEN HOSE WASHER on it and it works absolutely perfect. a spacer must have fell out or been missing from factory.
So I would have been charged $119 for a new cord and spacer, when
A. it doesn't even need a new cord. and
B. I was lead to believe it was a whole new cord reel assembly.
It was labeled a "misunderstanding" on our part, until I told him he may want to listen to proof of what his salesman told us.
then it was "it wont happen again"
Manager was very professional.
Lee
Sarasota, Florida
U.S.A.
The 1st quote for repair was $169 to "install a NEW cord reel."(miele vacuums have a spring loaded cord rewind system)but the salesman said he will take $50 off since we did not have it very long, and do it for $119
So I said go ahead, and oh by the way , can I have the old cord reel back .after 5 min , there was a call back .. .. oh .. maybe a misunderstanding... they would "rebuild" the existing reel.
Never admitted lying about new reel, and didn't say what rebuild would include, except a new cord. So I said no I will pick it up. Then price went to $80.
I said I will install a new cord and fix the contacts on the reel myself. then they wanted to sell a new cord. $40
I said no thanks and took it home and ran my testing equipment on it and cord was in perfect shape.
I then noticed that it needed a spacing washer to hold it against the contacts as the reel turns. so I put a 5 cent GARDEN HOSE WASHER on it and it works absolutely perfect. a spacer must have fell out or been missing from factory.
So I would have been charged $119 for a new cord and spacer, when
A. it doesn't even need a new cord. and
B. I was lead to believe it was a whole new cord reel assembly.
It was labeled a "misunderstanding" on our part, until I told him he may want to listen to proof of what his salesman told us.
then it was "it wont happen again"
Manager was very professional.
Lee
Sarasota, Florida
U.S.A.
