- Report: #454674
Complaint Review: Toshiba - New York New York
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Toshiba
Toshiba.com New York, 10020 New York, U.S.A.
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Toshiba Satellite P205-S237 - Backlight going out right after warranty expires New York New York
I bought a 17" screen Toshiba Laptop at Circuit City. It always ran very slowly, but I didn't think it was the computer until I read other reports of people having the same problem.
A few months after the warranty expired in 2008, the backlight started going out. It had to be set at a 45 degree angle or it is totally black. Also, the fan has stopped working.
I called Toshiba because after researching on the net, I found many others with the same problem. They acted like they never heard of it; refused any help.
I called my computer guy and he said it was too expensive to fix; would have to be shipped to the manufacturer; does not know when it will go completely out.
I called Toshiba again (about 3 months later) thinking perhaps they had gotten so many calls they decided to do the right thing. Wrong. Second verse, same as the first.
I told them they may think they are saving money by not standing behind what is obviously a manufacturing defect but in the long run they will lose, becuase I will not buy another Toshiba ever, as I'm sure the other victims will not.
I don't know how to stop all my information from being lost and this monitor could go totally out any moment. They do not care. This was an expensive computer and I trusted the Toshiba name. They couldn't care less.
Don't buy Toshiba as this is a common problem with all their laptops/notebooks, as well as running very slowly. They refuse to acknowledge it and if you call they will act as though you are the first person who ever complained about it.
Sherry
Fort Myers, Florida
U.S.A.
A few months after the warranty expired in 2008, the backlight started going out. It had to be set at a 45 degree angle or it is totally black. Also, the fan has stopped working.
I called Toshiba because after researching on the net, I found many others with the same problem. They acted like they never heard of it; refused any help.
I called my computer guy and he said it was too expensive to fix; would have to be shipped to the manufacturer; does not know when it will go completely out.
I called Toshiba again (about 3 months later) thinking perhaps they had gotten so many calls they decided to do the right thing. Wrong. Second verse, same as the first.
I told them they may think they are saving money by not standing behind what is obviously a manufacturing defect but in the long run they will lose, becuase I will not buy another Toshiba ever, as I'm sure the other victims will not.
I don't know how to stop all my information from being lost and this monitor could go totally out any moment. They do not care. This was an expensive computer and I trusted the Toshiba name. They couldn't care less.
Don't buy Toshiba as this is a common problem with all their laptops/notebooks, as well as running very slowly. They refuse to acknowledge it and if you call they will act as though you are the first person who ever complained about it.
Sherry
Fort Myers, Florida
U.S.A.
