- Report: #943619
Complaint Review: TracFone from HSN - Internet
Reported By:
Nan -
Marietta, Georgia, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
TracFone from HSN
Internet, United States of America
Phone:
800-867-7183
Web:
www.TracFone.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
TracFone from HSN Dial 1-800 for no customer service I had just added minutes & had a medical emergency only to find the service was turned off, Internet
If you are purchasing a phone for added security for a loved one, don't bet your life on it. I had just added minutes, through a 3rd party I might add, because I could never speak to a person or actually purchase minutes directly from Tracfone as an entity. When I had a medical emergency about a week later, even though I still had over 200 minutes, I discovered they had turned off the service again.
My experience has been the one number they list for customer service is really 1-800-No Customer Service. The message I recieved at this number was "the number I reached was no longer in service, goodby!" I purchased the TracFone from HSN whom seemed geniunely surprised by my complaint. If I had seen the service guide that came with the phone, I never would have made the purchase as it is pages and pages of small print stating reasons why they are not legally bound to keep your service turned on.
My experience has been the one number they list for customer service is really 1-800-No Customer Service. The message I recieved at this number was "the number I reached was no longer in service, goodby!" I purchased the TracFone from HSN whom seemed geniunely surprised by my complaint. If I had seen the service guide that came with the phone, I never would have made the purchase as it is pages and pages of small print stating reasons why they are not legally bound to keep your service turned on.
