April 24, 2011

On April 21, 2011 my wife and I began the check in process at Travelodge La Mesa
7911 University Ave
La Mesa, CA 91941
619-466-5988 Check-In: Thursday, April 21, 2011-04:00 PM
Check-Out: Saturday, April 23, 2011-11:00 AM
Room 1: Jessica Duran
Confirmation # 57038966.

We had been on the road from Stockton, CA to San Diego for 7 plus hours and unloading all of are daughter belongings for about 3 hours. Needless to say we were tried, sweaty, a little dirty, and dressed in are work clothes. We still had the U haul we used for the move and parked it in the Travelodge parking area. As we approached the check-in counter we were not greeted in a friendly manner. The man simply stated what do you want.
My wife Jessica Duran stated we were here to check-in. The man asked for I.D. and a credit card. Jessica asked him why he needed a credit card. He did not answer. She asked again stating our daughter had already paid through price-line, and he mumbled something about thats between you and price-line. She asked again and still no answer. I then asked him in a stern voice what do you need this card for? He stepped back, looked at me and steered for a few seconds. He then yelled out, no one raises their voice to me especially white trash, get out now, get out or I will call the policy. He then ran around to counter in a very confronting behavior. I said f you we are leaving you crazy a.. hole. He continued yelling obscenities at us even as we were trying to leave. At no time did we ever resist he just went crazy. He even followed us out to the parking lot were I said we are leaving give it a rest. He then called me white trash again and follow us to the U haul where he blocked our exit. I told him we had no choice but call the police because he was not allowing us to act on his request that we leave. We wanted to go and leave this crazy man behind. He quickly moved and we left.
We are including many links to several web sites so anyone who reads this will understand, we are not making this up. In fact this behavior is common place at this Travelodge and with Oscar Calcie, and Anal Shah.
Beware and use sites like this before booking!!!!
http://www.ripoffreport.com/hotel/travelodge-la-mesa-c/travelodge-la-mesa-ca-7911-un-a4cfb.htm
http://www.ripoffreport.com/
Another place to find reviews
http://www.hotels.com/ho141834/travelodge-la-mesa-ca-la-mesa-united-states/ - reviews
As a result of all this price-line is refusing to refund. So after reading all the complains I can find, it is quit obvious to me that this is a legal rip-off. I also see a distinct pattern of behavior. The management clearly discriminates the customer. If you are the right race you get to stay. If not you will be monitored until you do something wrong and then you will be threaten as we were and as others were, and then thrown out. The white trash comment will be given to a lawyer to see if we were victims of a hate crime. We are going to the police to see if a hate crime has been committed also.

We are asking anyone that has been victimized by this travelodge to contact us. We believe the individuals at this establishment our races and bigots.

We believe this is important. Anyone can run their business as they want. They cannot however discriminate.

Please contact Sid Walker and or Jessica Duran @ (((ROR redacted)))

We are including all of our correspondence in this communication below.

email

Stephanie Cortez
[email protected]
cell (209)

--- On Wed, 4/6/11, Priceline.com Customer Service <[email protected]> wrote:

From: Priceline.com Customer Service <[email protected]>
Subject: Your priceline.com Itinerary for La Mesa, CA - Apr 21, 2011 (Itinerary #101-316-393-37)
To: [email protected]
Date: Wednesday, April 6, 2011, 10:24 PM

To view this email as a web page, go here. Flights | Hotels | Cars | Packages | Cruises | Tours & Attractions | PriceBreakers
Sign-in | My Profile | My Trips | Check your request | Help

Thank you for booking your trip with priceline. A copy of your itinerary is shown below. Click here to access your complete itinerary details and receipt, along with other important information for your request number 101-316-393-37.

Hotel Details
Travelodge La Mesa

7911 University Ave
La Mesa, CA 91941
619-466-5988 Check-In: Thursday, April 21, 2011-04:00 PM
Check-Out: Saturday, April 23, 2011-11:00 AM
Room 1: Jessica Duran
Confirmation # 57038966

Summary of Charges
Apply for our new priceline rewards Visa card today and you can earn up to $50 cash back on your first purchase. Plus, enjoy these additional benefits:
- Earn double, triple, or even quadruple points on priceline.com purchases
- Redeem your points for anything you buy ($25 minimum)

Room Cost (avg. per room, per night): $52.99 (USD)
Number of Rooms: 1
Number of Guests Per Room: 2
Number of Nights: 2
Room Subtotal: $105.98 (USD)
Taxes and Fees: $10.14 (USD)
Total Room Cost: $116.12 (USD)

Frequently Asked Questions
Can I add nights to my hotel reservation?
Can I add rooms to my reservation? Can I change or cancel my hotel rooms?
Can I check-in early or late??
Hotel Special Requests

Self help Contact Us
Customer Service
If you need assistance with this or any other priceline purchase please contact a customer service representative at the number below. Please have both your request number and the phone number you provided when you placed your request when you call. Thanks again for using priceline.

Customer service Phone Number: 1-800-657-9168 Your Request Number: 101-316-393-37
Phone Number You Provided: 209

Email price line
Only willing to refund

Stephanie Cortez
[email protected]
cell (209) 601-4259

--- On Sat, 4/23/11, 'Customer Service <[email protected]> wrote:

From: 'Customer Service <[email protected]>
Subject: Your Hotel Request 10131639337 (KMM38109648I15977L0KM)
To: [email protected]
Date: Saturday, April 23, 2011, 1:25 PM
Dear Jessica,

Thank you for your patience while we researched your quality issue with
the Travelodge La Mesa.

We appreciate that you have taken the time to provide us with your
feedback. We demand the same service for our customers as any travel
agency and we are truly sorry to hear of your experience.

We have documented your experience and a Customer Service manager will
review your concern and provide feedback to the travel partner team. If
you have not already done so, we urge you to share your experience
directly with our travel partner.

We have contacted the hotel and spoken with Anal (Front Desk). The hotel
has apologized for the inconvenience you had and they have approved a
refund for your reservation. Hence we have processed a refund to your
credit card for the same.

Hotel Confirmation Number: 10131639337
Amount refunded: $65.73

Your refund will be processed by our system within 1 business day. It
may take up to 5 business days for your bank to post the refund to your
account.

We appreciate your business and thank you for sharing your experience
with us.

Thank you for giving us the opportunity to assist you!

Sincerely,

Murtaza P
Customer Relations Specialist

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

Click Here to read other Ripoff Reports on Travelodge La Mesa

8 Updates & Rebuttals

Steven

Jacksonville,
Florida,
U.S.A.

You just don't understand do you

#2Consumer Comment

Mon, April 25, 2011

"As we approached the check-in counter we were not greeted in a friendly manner. The man simply stated what do you want. My wife Jessica Duran stated we were here to check-in. The man asked for I.D. and a credit card. Jessica asked him why he needed a credit card. He did not answer. She asked again stating our daughter had already paid through price-line, and he mumbled something about thats between you and price-line. She asked again and still no answer."

Issue #1 - We understand your daughter made the reservation on Priceline. What you fail to grasp is the fact that for the protection of your wife and daughter as well the person at the desk needs to determine two things. That Jessica is in fact the person checking in and that the credit card used belongs to Jessica. Take a step back and look at it this way---- someone goes on Priceline and makes a reservation using your credit card and/or identity. Don't you see that verifying the identity of the person making the room reservation is a way of preventing the fraudulent use of a credit card??

Issue #2 - The reservation between Priceline and your daughter is in truth an issue between your daughter and Priceline who is acting as a 3rd party in this whole deal. She did not make the reservations directly thru Travelodge. Did you know that sometimes that Priceline overbooks hotels and that making a reservation thru them does not even really guarantee you a room.

As for the rest of the info there are two sides to every story. I doubt very seriously Anal started off by calling you white trash. As far as his "What do you want" comment we don't know what transpired in the parking lot or what he thought he may have been observing. Clearly after 7 hours of traveling I am sure you and your wife were probably exhausted or maybe in a bad mood to begin with from something that happened on the road. Maybe that fed into the problem.

Flynrider

Phoenix,
Arizona,
USA

Not making sense.

#3Consumer Comment

Mon, April 25, 2011

"Please read what I wrote and understand it. Price line had already taken the money on
another card."

A previous poster hit the nail on the head. You must not get out much. I cannot remember the last time I checked into a hotel and did not have to show a credit card. As was pointed out, this is taken in case you make other hotel related charges (i.e. phone, PPV movies, etc...). This is standard procedure at most hotels. Since it was Priceline that you paid, the hotel will not have any card info for you. If you don't like this, I recommend you start camping out, because it's going to happen at any decent hotel.

What really confuses me is that you've twice stated that Priceline will not refund you. First in the original post and then in your follow-up post. Yet, your original post clearly shows an email which states you are being refunded $65.73. So, I guess my question is, what are you babbling on about? If you're not going to be refunded, why would you post an email from Priceline that says you are being refunded?

Ramjet

Somewhere,
Michigan,
U.S.A.

I read it

#4Consumer Comment

Mon, April 25, 2011

I did read your complaint and you did not say you gave them the card. You just said you basically had a hissy fit because they asked for it.

Reread your complaint.

walker.sidney

stockton,
California,
USA

READ the complain!!!

#5Author of original report

Mon, April 25, 2011

Well now he is a raciest, bigot, and a LIAR. I do
appreciate everyones opinion. In this country thank God we still have freedom
of speech. For those who did comment it is unfortunate that you did not read
the complaints from others who were victims of this crazy man. Throwing out
kids is unacceptable any where and this man will not listen to you. He instead
tells you to get out or he will call the police. As for the card it was for a
deposit. He is lying when he says it was for verification. Again please read!!
The price line receipts are included with the complaint, and when he asked for
the card we gave it to him. BUT he would not answer why he needed it. Please
read what I wrote and understand it. Price line had already taken the money on
another card. And lets remember this, we did not stay there, we were asked to
leave and we are not getting our money back from them or price line. If any of
you are having a problem seeing this for what it is, which is a scam, fine go
stay there. I have already said a business can be run however the owner wants
to. BUT racism will never be correct or acceptable to me. None of you see the
comment white trash as racism. You must be blind. So when this happened to
you please come here to complain so I can laugh at you!

And for the fool who said I did
not learn from 911, well let me tell you. When the day comes that I have to
call in advance to know what color skin is answering the phone or manages the
place, I truly hope I will be dead.

mr rik

miami,
Florida,
USA

Sounds like Anal

#6Consumer Suggestion

Mon, April 25, 2011

Was being a lil Anal there. HaHa

Hey screw them, you dont wanna spend money at those kinda places anyway. Havent you learned anything from 911?

Stacey

Dallas,
Texas,
U.S.A.

second report I have read

#7Consumer Comment

Mon, April 25, 2011

One report is sufficient - you have no class because you cussed and threw a fit. Grow up.

Ramjet

Somewhere,
Michigan,
U.S.A.

Here's why

#8Consumer Comment

Mon, April 25, 2011

They ask for a credit card in case there are additional charges i.e. LD phone calls, movies, damage or whatever in addition to what the first responder mentioned..

Just give them the card and shut up, you were being a jerk and I would have thrown you out too. Also I'm sure you were being more disruptive than you are describing here.

It was a perfectly reasonable and common request. You must not get out much.

No ripoff!

Steven

Jacksonville,
Florida,
U.S.A.

Someone is a racist alright!!!!!!

#9Consumer Comment

Sun, April 24, 2011

What problem did you or your wife have producing the credit card with which you made the travel arrangements? Nothing wrong with verifying that the credit card used to make the reservation was the one being used. If you wanted to use a different credit card you probably could have or you could have kept it on the one you made the reservations with.

Judging by the name of the desk clerk I would say you have a problem people from the Middle East. Looks to me like the guy was amiable enough and authorized the refund. He could have been a total jerk and said no.

Reports & Rebuttal

Complaint Review: Travelodge La Mesa - La Mesa California

Travelodge La Mesa Oscar Calcie races and bigots La Mesa, California

*Consumer Comment: Someone is a racist alright!!!!!!

*Consumer Comment: Here's why

*Consumer Comment: second report I have read

*Consumer Suggestion: Sounds like Anal

*Author of original report: READ the complain!!!

*Consumer Comment: I read it

*Consumer Comment: Not making sense.

*Consumer Comment: You just don't understand do you

8 Updates & Rebuttals

You just don't understand do you

Not making sense.

I read it

READ the complain!!!

Sounds like Anal

second report I have read

Here's why

Someone is a racist alright!!!!!!

Respond to this report!

Also a victim?

Repair Your Reputation!

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