- Report: #1293367
Complaint Review: Treadquarters - Newport News Virginia
Reported By:
Angry in Yorktown -
Hampton, Virginia, USA
Submitted:
Updated:
-
Author Not Confirmed
Why?
Treadquarters
Arthur Way Newport News, Virginia, USA
Web:
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Treadquarters Treadquarters Tire Overcharging and unnecessary work Newport News Virginia
Went in on Sunday to have a New Tire (less than 2 weeks old) plugged from a Nail. Car was pulled into the service bay and jacked up. Despite my watching from the showroom and the parking lot, never saw anyone working on it and never saw tire removed. It stayed up on the jack for 45 minutes while other cars were being serviced. When the manager noticed that I was getting impatient, he went back into the service bay, talked to the technician, the car was immediately released from the jack, backed out of the service bay, and pulled around the front of the building. When I got the bill, I noticed that the bill was for $26.00. My neighborhood service center does this work for $10.00 and the tire is almost never removed from the car. Closer examination of the bill indicates that I was charged for a "rebalance" of the tire! I asked why? The tire was less than 2 weeks old! I was told that it's standard operating procedure. That inflamed me. You see, some years back, I went to another Treadquarters in Yorktown. I was about to take a trip and took the vehicle in for a wheel alignment that was going to cost $70.00. The mechanic and manager took the car for ride. When they came back, they told me that my ball joints were bad (never looked at them to my knowledge--only test drove), they said that the "tires were out of round!" (never heard that before in the 50 years I've been driving--before or since). By the time they had added up what they wanted, the estimate was over $800.00. I became very irate at this point and demanded that they give me my keys and I took my business elsewhere. The neighborhood service center was my next stop. They checked the ball joints, no problems. They checked the "out of roundness of the tires--no problems! I gave them the $70.00 for an alignment and advised the folks I knew to steer clear of the business. I can only imagine the money these folks have made on the unsuspecting public.
