- Report: #471070
Complaint Review: Twelve Stones Crossing Golf Club - Goodlettsville Tennessee
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Twelve Stones Crossing Golf Club
1201 Twelve Stones Crossing Goodlettsville, 37072 Tennessee, U.S.A.
Phone:
615-851 4653
Web:
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Twelve Stones Crossing Golf Club Said that I "rolled a golf cart" and was responsible for damages. Goodlettsville Tennessee
This is, hand's down, the absolute worst place I've ever played. Let me preface this by saying I wouldn't have even played here if I didn't have a coupon for 18 holes cart fee only.
First of all under course info, they need to state that the fairways and greens are actually made of crab grass, weeds, fungus (multiple varieties), rocks and unknown materials that have been painted green.
Next if the actual course is this pitiful, you can only imagine what shape the golf carts and maintenance equipment must be in. I was crossing a road that was between holes and the plexi-glass window fell off the cart and in to the road. I picked up the window placed it in the seat next to me and finished my 18, followed by a practice bucket of balls at the range. I returned the cart as it had been given to me except with the plexi-glass in the seat of the cart, told the kid at the cart barn what had happened and was on my way. No big deal...replace a couple screws and you're good to go. NOT HARDLY!!!
When I got home I had 3 messages from the golf course that there had been "major" damage to the cart I used. I quickly returned his call with the anticipation of a discussion over how the plexi-glass windshield fell off. The caller stated, the cart had obviously been rolled and that I must have been the one to do it." He said "the frame had been bent and the side was scratched, he needed to get my info to satisfy the cost of the repairs, whatever that may be. First of all I was shocked because I knew there was nothing obviously wrong with the cart, I didn't inspect it closely though. Second, I knew for certain I did not roll the golf cart.
He was very rude and condescending. He asked me my age, which I told him I was 30, and he quickly followed it up with, "what do you still live with your parents" comment which I guess was an attempt to belittle and demean me. The conversation quickly escalated in to a shouting match due to him repeating the statement "I know you rolled that golf cart," which was a flat out lie. He asked if I wanted his attorney contact me, I told him yes since he was so incredibly rude, it was like talking to a brick wall. (I'll be taking a lie detector test, whatever the cost, if I hear any more about this incident since I was golfing alone and obviously have no eyewitnesses.)
Needless to say I wasn't aware that when the coupon read "Free greens fee with the purchase of cart rental for 18 holes, that I would try to be charged for the actual cost of a golf cart and not just the rental.
The golf course has not been doing well financially for a couple of years. It is very obvious to me why now. That is no way to treat consumers that keep the doors open.
Trying to ransack a customer for petty cash isn't going to keep his business open either.
Take before and after pictures of your cart if you play here. They are trying to scam people to keep their business from going under.
Chad
hendersonville, Tennessee
U.S.A.
First of all under course info, they need to state that the fairways and greens are actually made of crab grass, weeds, fungus (multiple varieties), rocks and unknown materials that have been painted green.
Next if the actual course is this pitiful, you can only imagine what shape the golf carts and maintenance equipment must be in. I was crossing a road that was between holes and the plexi-glass window fell off the cart and in to the road. I picked up the window placed it in the seat next to me and finished my 18, followed by a practice bucket of balls at the range. I returned the cart as it had been given to me except with the plexi-glass in the seat of the cart, told the kid at the cart barn what had happened and was on my way. No big deal...replace a couple screws and you're good to go. NOT HARDLY!!!
When I got home I had 3 messages from the golf course that there had been "major" damage to the cart I used. I quickly returned his call with the anticipation of a discussion over how the plexi-glass windshield fell off. The caller stated, the cart had obviously been rolled and that I must have been the one to do it." He said "the frame had been bent and the side was scratched, he needed to get my info to satisfy the cost of the repairs, whatever that may be. First of all I was shocked because I knew there was nothing obviously wrong with the cart, I didn't inspect it closely though. Second, I knew for certain I did not roll the golf cart.
He was very rude and condescending. He asked me my age, which I told him I was 30, and he quickly followed it up with, "what do you still live with your parents" comment which I guess was an attempt to belittle and demean me. The conversation quickly escalated in to a shouting match due to him repeating the statement "I know you rolled that golf cart," which was a flat out lie. He asked if I wanted his attorney contact me, I told him yes since he was so incredibly rude, it was like talking to a brick wall. (I'll be taking a lie detector test, whatever the cost, if I hear any more about this incident since I was golfing alone and obviously have no eyewitnesses.)
Needless to say I wasn't aware that when the coupon read "Free greens fee with the purchase of cart rental for 18 holes, that I would try to be charged for the actual cost of a golf cart and not just the rental.
The golf course has not been doing well financially for a couple of years. It is very obvious to me why now. That is no way to treat consumers that keep the doors open.
Trying to ransack a customer for petty cash isn't going to keep his business open either.
Take before and after pictures of your cart if you play here. They are trying to scam people to keep their business from going under.
Chad
hendersonville, Tennessee
U.S.A.
