- Report: #469562
Complaint Review: Ubisoft Digital Downloads - San Francisco California
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Ubisoft Digital Downloads
625 Third Street San Francisco, 94107 California, U.S.A.
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Ubisoft Digital Downloads No re-fund, no apology. San Francisco California
I ordered a digital download of one of their games and had trouble, lots of trouble downloading it. When it was clear to them I was not going to be able to download the game, they would not offer a re-fund of the $49 I paid. I spent hours online trying to get this game to download, only to have it fail every time. I asked them to send me a retail copy of the game and they refused. I was told that once you start the download you have bought it and there are no refunds. Nowhere on the website does it say this.
So beware! if you purchase a game from them and you can't download it or something goes wrong you are just S.O.L.!
Madfoxx22
Simpson, Illinois
U.S.A.
So beware! if you purchase a game from them and you can't download it or something goes wrong you are just S.O.L.!
Madfoxx22
Simpson, Illinois
U.S.A.
1 Updates & Rebuttals
Madfoxx22
Simpson,Illinois,
U.S.A.
Finally got a refund
#2Author of original report
Mon, July 27, 2009
After annoying them for a couple of weeks, I finally got a refund. I had to send them a complete snapshot of all files and programs on my computer to prove to them I did not have the game on there. It was like pulling teeth!
