- Report: #1497105
Complaint Review: United Help Center - Carson CA
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Author Not Confirmed
Why?
United Help Center
1420 E. Victoria Street Carson, 90746 CA, United States
Phone:
(424) 295-8083
Web:
https://unitedhelpcenter.org/
Categories:
Business Rating:
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United Help Center Tom Abraham Asked for $1,850 advance fee for loan restructuring application to proceed Carson CA
We received a letter in the mail about loan modification / restructuring of our home mortgage. We called Tom Abraham at United Help Center. He claimed that we were approved for home loan restructuring and would lock us into a 2% mortgage rate.
He sent an email to us to docu-sign so that our application could go to their underwriters. We refused to sign the document when we saw a $1,850 fee listed as a "retainer". We told Tom this was a red flag (we knew advance fees are illegal per the FTC).
We asked if we could pay the fee AFTER we had accepted terms of the loan restructuring through our lender. But Tom said the money was needed in order to proceed with the application process, described the $1,850 advance fee as analogous to an appraisal fee. Also, we were told that only 30% of customers were approved for this load restructuring program, This sounded fishy to us and we told Tom we didn't want to proceed further.
We called the FTC and provided this very description and they agreed that this sounds like an illegal practice. Made a formal complaint with the FTC against United Help Center.
United Help Center
552 E. Carson St. Suite #185
Carson, CA 90745
(800) 916-2230
(424) 295-8083
