- Report: #382773
Complaint Review: Ups Store - Grand Rapids Michigan
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Ups Store
28th Street Grand Rapids, 49507? Michigan, U.S.A.
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Ups Store very rude horrible service Grand Rapids Michigan
we ordered a samsung monitor off of newegg.com 19'' lcd really nice monitor purchased in febuary 2008. in april 2008 monitor broke down no display at all,called samsung very helpful said they would send a monitor to ups store. at this point i am really impressed with this great service. when the package arrived ups was supposed to call us. we got no calls from them,no messages.
i called and they said "oh yeah we got this in 2 days ago" so i was so excited about our monitor being back i didnt even care about them not calling. i said ok we will pick it up tomorrow. the gentleman there said "ok but your girlfriend must bring her id" as we purchased it under her name.
ok no big deal so we went down there to turn our monitor over to samsung and get the new one.my girlfriend goes in and im in the car with the kids. they ordered her to unscrew the base from the monitor while the employees sat there and talked amongst there selves not paying attention to the store or my girlfriend.she explained to them that we did not bring any tools.
she said i will go get my boyfriend to see if he will take it apart for me. she comes out to the car and tells me so i say no problem. i walk in they talked for 5 mins. the store is empty except for me. i asked the cleark what i needed to do he replied very s****..
i called and they said "oh yeah we got this in 2 days ago" so i was so excited about our monitor being back i didnt even care about them not calling. i said ok we will pick it up tomorrow. the gentleman there said "ok but your girlfriend must bring her id" as we purchased it under her name.
ok no big deal so we went down there to turn our monitor over to samsung and get the new one.my girlfriend goes in and im in the car with the kids. they ordered her to unscrew the base from the monitor while the employees sat there and talked amongst there selves not paying attention to the store or my girlfriend.she explained to them that we did not bring any tools.
she said i will go get my boyfriend to see if he will take it apart for me. she comes out to the car and tells me so i say no problem. i walk in they talked for 5 mins. the store is empty except for me. i asked the cleark what i needed to do he replied very s****..
