- Report: #1141555
Complaint Review: Urban Home - Select State/Province
-
Author Not Confirmed
Why?
Urban Home
urbanhome.com Select State/Province, USA
Phone:
805-604-0909
Web:
Urbanhome.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Urban Home General Manager Nicolas Urban "CRAPPY FURNITURE" Home CALIFORNIA
I purchased a $538.92 dining room set from Urban "Defective Furniture" Home online. The delivery and set up fee was $139.00. The delivery guys came 1 hour and 15 minutes late.
The dining room set was carried off the truck already assembled with no packaging or bubble wrap. All 4 chairs wobbled (very unsafe). As a matter of fact, their chairs in their showroom in Arcadia and West Los Angeles wobbled as well.
I gave Urban "DEFECTIVE FURNITURE" Home the benefit of the doubt and figured that perhaps the assembled chairs in their showroom were just lacking proper assembly so I was surprised that the chairs that were delivered to my home were wobbley as well.
I asked the delivery guys to take the defective dining room set back and they refused. I was told to return the defective furniture back to their Arcadia locaton myself which I did the very same day the defective furniture was delivered.
I was expecting to get my $538.92 returned to my debt card, However, it was decided by General Manager Nicolas whom happens to be too busy to talk to customers, that I would be charged for the delivery and 20% restocking fee.
This is a total rip off. The defective dining room set was returned same day and I have yet to get the $535.92 back.
Urban "Defective Furniture" Home has extremely poor customer service as well as defective, poor quality furniture. I spoke with Gabby, Alex and Mayra as well as several other customer service representatives all were very unhelpful. I will never ever give this company my business again. I hope they do the right thing and refund the entire amount.
