- Report: #758164
Complaint Review: US Aluminum Orlando - Internet
-
Author Not Confirmed
Why?
US Aluminum Orlando
1512 Vasser St. Orlando, FL 32804 32804 Internet, United States of America
Phone:
407-237-3128
Web:
www.us-aluminum.com
Categories:
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US Aluminum Orlando No Call No Show Internet
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Consumer Beware!
I had the salesman come by to do an estimate for a small screen enclosure to replace our old one in the back yard. He was a hell of a nice guy and even honored our old estimate that I had him do 3 years prior. We were never able to get it started due to my wife's cancer.
New contract signed back in mid-May. This is the end of July and we still have no porch. I had torn down most of the old porch and the plan was they would secure the permits, and come out to tear down the rest of the old porch. After over a month I never heard from anyone so after calling, leaving messages, and finally not getting a response from the office I called the salesman who said he would make a few calls and get back to me. Not long after that I got a call from the office and scheduled the demo. I took the day off for the demo and prepared the back yard. The day of I sat and waited around... no show no call. I called the office and spoke to the project manager and she said that one of their crew's wife went into labor and he was out with her at the hospital. Okay, can't do much about that if they don't have any resplacements for such an established business. But they could have at least called me instead of just left me hanging!
So, the demo was reset for another day which they did arrive and remove the old porch. Back to waiting around to hear something. A few weeks later a rep called and said they were still working on permits then would call to set up install. Weeks went by and got a call from the project manager who stated they could come out to install Thurs or Fri. I said Friday because I'll take it off for the weekend. She informed me if it rained Friday they will do it Monday. Okay.
I spent a few days of the week working on prep I installed new face boards on the porch so it would be ready by Friday. I planned a get together of my wife's coleagues for Saturday for our first get together since her being out of work, (Major Law firm in Orlando). Friday morning I get up early, move the furniture off the porch slab, mow and clean up the back yard, then sit around twiddling my thumbs.
After 10am I called the office twice to speak to someone with an answer who said " we're sorry Mr. xxx we don't show your job listed for today." What, please don't say that!! She says she remembers seeing it but maybe they did some shuffling around because of the rain yesterday. I asked to have someone call me that is responsible for this no-call No-show again. Robert called me and apologized for the mix up and said it would be addressed, but still wont be able to come out until August 4th!! Oh my god, after everything I've got through in preparation for the weekend gathering I had planned for my wife, aside from the fact that I have the 'to do' list from hell with a permantly disabled wife with a malignant brain tumor, and they say.. sorry. No call, no show, screwed me royally in regard to major plans made, expenses, time I took off and they never showed, etc.. Ugh I wanted to scream. We'll see what Aug 4th brings and will update.
I had the salesman come by to do an estimate for a small screen enclosure to replace our old one in the back yard. He was a hell of a nice guy and even honored our old estimate that I had him do 3 years prior. We were never able to get it started due to my wife's cancer.
New contract signed back in mid-May. This is the end of July and we still have no porch. I had torn down most of the old porch and the plan was they would secure the permits, and come out to tear down the rest of the old porch. After over a month I never heard from anyone so after calling, leaving messages, and finally not getting a response from the office I called the salesman who said he would make a few calls and get back to me. Not long after that I got a call from the office and scheduled the demo. I took the day off for the demo and prepared the back yard. The day of I sat and waited around... no show no call. I called the office and spoke to the project manager and she said that one of their crew's wife went into labor and he was out with her at the hospital. Okay, can't do much about that if they don't have any resplacements for such an established business. But they could have at least called me instead of just left me hanging!
So, the demo was reset for another day which they did arrive and remove the old porch. Back to waiting around to hear something. A few weeks later a rep called and said they were still working on permits then would call to set up install. Weeks went by and got a call from the project manager who stated they could come out to install Thurs or Fri. I said Friday because I'll take it off for the weekend. She informed me if it rained Friday they will do it Monday. Okay.
I spent a few days of the week working on prep I installed new face boards on the porch so it would be ready by Friday. I planned a get together of my wife's coleagues for Saturday for our first get together since her being out of work, (Major Law firm in Orlando). Friday morning I get up early, move the furniture off the porch slab, mow and clean up the back yard, then sit around twiddling my thumbs.
After 10am I called the office twice to speak to someone with an answer who said " we're sorry Mr. xxx we don't show your job listed for today." What, please don't say that!! She says she remembers seeing it but maybe they did some shuffling around because of the rain yesterday. I asked to have someone call me that is responsible for this no-call No-show again. Robert called me and apologized for the mix up and said it would be addressed, but still wont be able to come out until August 4th!! Oh my god, after everything I've got through in preparation for the weekend gathering I had planned for my wife, aside from the fact that I have the 'to do' list from hell with a permantly disabled wife with a malignant brain tumor, and they say.. sorry. No call, no show, screwed me royally in regard to major plans made, expenses, time I took off and they never showed, etc.. Ugh I wanted to scream. We'll see what Aug 4th brings and will update.
1 Updates & Rebuttals
Wulph
Orlando,Florida,
USA
Completed Porch
#2Author of original report
Wed, August 10, 2011
It's finally done. The crew that showed up were terrific guys and worked all day very hard in the super hot sun. Excellent quality. Obviously this business needs to address their failure to keep their client updated with a simple phone call. It caused us much grief.
