- Report: #700725
Complaint Review: US Auto Parts - Carson California
Reported By:
rumplesnitz -
North Central, Arkansas, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
US Auto Parts
17150 South Margay Avenue Carson, 90746 California, United States of America
Phone:
888-810-9229
Web:
http://www.usautoparts.net/
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
US Auto Parts US Auto Parts Network Scamming buyers out of money through shipping wrong parts and charging high shipping/restocking fees. Carson, California
I believe this merchant is intentionally attempting to defraud people of their money through shipping wrong parts and then charging 're-stocking' fees. I can't speak for anyone else, but this is what seems to have happened to me. First they shipped me the wrong part, then they shipped me the right part twice - but they charged me for all three parts - and want ME to pay to return the undesired parts, costing me to lose about sixty out of three hundred bucks involved - and the part I wanted only cost a hundred bucks to begin with. Take your business elsewhere, their customer service is rude and will not admit they made a mistake. To top it off, the quality of the part is questionable as well. I purchased through this outfit in the first place because I thought they had a good medium-range replacement part, but it appears they took my medium-range money and ordered a low-range part to be delivered to me. At any rate - my advice is to STAY AWAY from US Auto Parts. I have lots of experience with phone and online orders, and I have NEVER seen a mess like this. At this point I have sent them an e-mail detailing every step of the transactions and pointed out their mistakes - and now they refuse to communicate with me anymore. They refuse because they know they are wrong, but they want to hang on to my money!
