Report: #793539

Complaint Review: usenet.nl - Internet

1 Updates & Rebuttals

Reported By:

Catz99 - South Africa, Other, South Africa

Submitted:

Updated:

Author Not Confirmed

Why?

usenet.nl

Internet, United States of America

Phone:

+378 66809998**

Web:

http://en.usenet.nl/

Categories:

Credit Card Fraud

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usenet.nl SCAMMED ME OUT OF EUR99.96 Internet

*UPDATE Employee: Usenet.nl

I registered for a trial at usenet.nl on 28 Sept. and paid EUR1, but did not find the program I was looking for and their software came up as a virus detection so I immediately deleted their software. On 29 Sept., the next day I cancelled my subscription. I have not logged into their website again, I did not download anything from their website - I visited it once and that was on 28 Sept. 2011 an never again.

Now they deducted EUR99.96 from my account, without my authorisation as I have cancelled this subscription on 29 Sept. 2011.

I lodged a dispute with paypal and usenet.nl responded with "From Seller - usenet.nl2011/10/28 11:43 GMT+02:00Usenet.nl is a virtual service. PayPal complaints only cover for goods. For assistance, please contact our support team at www.usenet.nl.

I have contacted their [email protected] and I get no response. I have also tried [email protected] which are posted as an email address and now all of a sudden the [email protected] is not working and the email are returned undelivered.

These a*holes at usenet.nl will not defraud me out of my money which I have actually earned with hard labour and not with scams.

STAY AWAY FROM THIS WEBSITE USENET.NL!!!! ANYTHING WHICH COMES UP IN GOOGLE WITH USENET ... STAY WAY CLEAR!!!! DO NOT UNDER ANY CIRCUMSTANCES GIVE YOUR BANKING DETAILS FOR ANY TRIAL PERIODS WHATSOEVER!!!

Click Here to read other Ripoff Reports on usenet.nl

1 Updates & Rebuttals

Usenet.nl Team

Domagnano,
Internet,
San Marino

Usenet.nl

#2UPDATE Employee

Mon, October 31, 2011

Dear Catz99 ,
We would like to apologize for any inconvenience you had with Usenet.nl.

To make sure it is clear what our service is all about we would like to explain what
Usenet.nl is and how it works. Usenet.nl is an usenet provider which comes with
easy and safe software to enter the worldwide network of the usenet. It is
fairly simple to gain access: all you have to do is signing up on our website
and you can start. Our usenet.nl-software (the client) is completely free of viruses and other malware!
The first 14 days, the so called trial period, are completely
for free and you can check out all about our program. After that period, if you
do not cancel within 14 days, you enter the full membership depending on what
package you chose (as mentioned during the sign-up process as well as in the
TOS).
You can cancel anytime by using the cancel button or by sending us a
Support inquiry, which both can be found in the member area.
After the cancellation you receive a confirmation via email.

It is not our intention to give incorrect or untruthful information on our website or
hide anything referring to the trial period or the contracts. If you had any
problems with our service, if there is something you would like to mention or
if you have any suggestions on how to improve the transparency on our website,
please contact us at [email protected]. We will gladly come back to you.

All the best,
Your Usenet.nl Team