- Report: #174397
Complaint Review: V2Premeier Aka Viscom Technology - Chaska Minnesota
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Author Confirmed
Why?
V2Premeier Aka Viscom Technology
4064 Peavey Rd Chaska, 55318 Minnesota, U.S.A.
Phone:
877-882-4562
Web:
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V2Premeier Aka Viscom Technology $2500.00 system crashed, 3mo out of warranty, would not talk to me. Ordered recovery disc, they never sent it. Lies, Promises, Sales Dept. never return calls RIPOFF Chaska Minnesota
I bought a V2Premier computer from ShopNBC ($2500) in May of 2005. In November it was missing a file and would not boot up. I called Viscom and they wouldn't even talk to me, said I was out of warranty. I told them I needed the recovery disc. And he told me it had a bulit in recovery system, to push F4 and it would guid me through.
All it did was totally crash. I lost my C drive and I could do nothing. I called again and asked for the recovery disc, the man told me I would have to call the sales line and they would have to send me out a waiver by E-mail to sign and return, then it would cost me $24.95 to get the recovery disc. I told him I didn't have E-Mail since I didn't have a computer! But I called anyway and I always got a recording.
I Left several messages from Dec.1,2005 until mid January. I called again and asked to speak to the supervisor the man told me he couldn't help me and because I was out of warranty I didn't have the Privledge to speak to a supervisor. Finally towards the end of January a Jim called from Viscom and told me he would send out the recovery disc.
It is now weeks later and I haven't heard a thing. Never got the disc. I bought several clean up tools, tried without success spent several $$ trying to restore, to no avail. Finally I bought a new hard drive, and Windows XP. Since I had lost all my Windows Xp Which, of course, I paid for in the bundle but never got the disc.
I was totally RIPPED OFF. Not only by ViscomTechnology and V2Premier, but also by ShopNBC who is promoting their business.
Terrie
Portland, Oregon
U.S.A.
All it did was totally crash. I lost my C drive and I could do nothing. I called again and asked for the recovery disc, the man told me I would have to call the sales line and they would have to send me out a waiver by E-mail to sign and return, then it would cost me $24.95 to get the recovery disc. I told him I didn't have E-Mail since I didn't have a computer! But I called anyway and I always got a recording.
I Left several messages from Dec.1,2005 until mid January. I called again and asked to speak to the supervisor the man told me he couldn't help me and because I was out of warranty I didn't have the Privledge to speak to a supervisor. Finally towards the end of January a Jim called from Viscom and told me he would send out the recovery disc.
It is now weeks later and I haven't heard a thing. Never got the disc. I bought several clean up tools, tried without success spent several $$ trying to restore, to no avail. Finally I bought a new hard drive, and Windows XP. Since I had lost all my Windows Xp Which, of course, I paid for in the bundle but never got the disc.
I was totally RIPPED OFF. Not only by ViscomTechnology and V2Premier, but also by ShopNBC who is promoting their business.
Terrie
Portland, Oregon
U.S.A.
1 Updates & Rebuttals
John
Wilkes-Barre,Pennsylvania,
U.S.A.
Where to complain regarding this issue/ Information
#2Consumer Suggestion
Fri, February 03, 2006
Please File complaints against ShopNBC, Elite Group (ECS ) and Viscom Technologies with the following agencies. ShopNBC / Viscom Technologies Group (Minnesota) ========================== State Attorney In Minnesota: Phone Number: 1-800-657-3787 Phone Number: (651) 296-3353 [email protected] http://www.ag.state.mn.us Federal Trade Commission: http://www.ftc.gov/opa/2003/04/valuevision.htm http://www.ftc.gov/opa/2001/07/valuevision.htm http://www.ftc.gov/opa/2001/08/fyi0145.htm http://www.ftc.gov Internet Fraud Complaint Center / Consumer complaint websites http://www.ifccfbi.gov/index.asp Viscom Technology Group (A.K.A. Promise Technology) 4064 Peavey Road Chaska Minnesota 55318-2396 U.S. 11027 Bell Oakes Estate Road Eden Prarie, Minnesota 55347 U.S. http://www.viscom-usa.com http://www.v2premier.com [email protected] Mr. & Mrs. Jim & Sandra Peterson, Owners Phone Number: (952) 368-2429 (952)612-275-8436 Phone Number: 1-877-822-4562 1-800-877-7933. Fax Number: (952) 368-2443 (952)368-2450 [email protected] ShopNBC/Value Vision 6740 Shady Oak Rd Eden Prarie, Minnesota 55347 U.S. http://www.shopnbc.com http://www.vvtv.com Mr. Mitch Cook, Director, Customer Operations [email protected] Ms. Kathy Smith - Director, Customer Service [email protected] Mr. Howard Fox - Senior VP Operations/Cust Serv [email protected] Mike Davidson -Sales Host [email protected] [email protected] Kerry McNally- Sales Host [email protected] Shawn Wilsie- Sales Host [email protected] Brian Kessler - Sales Host [email protected] Customer Service [email protected] Phone Number: (952) 943-6253 Phone Number: 1-800-884-2212 1-800-474-6762 Fax Number: (952) 943-6244 Elite Group /E.C.S. [ V2 Premier O.E.M. Manufacture] (California) ============================= Note: The V2Premier is not manufactured by Viscom Technology Group. http://www.ecsusa.com/aboutUs/resellers.html ("grey market" merchandise?) Elitegroup Computer Systems, Inc. U.S. Headquarter 45401 Research Avenue Fremont, CA 94539 U.S. Phone Number: (510) 226-7333 Fax Number: (510) 226-7350 [email protected] http://www.ecsusa.com State Attorney in California: Phone Number: 1-800-952-5225 Phone Number : (916)322-3360 http://caag.state.ca.us Better Business Bureau in greater SanFrancisco area: http://www.goldengatebbb.org [email protected]. (California Residents) California Department of Consumer Affairs: http://www.dca.ca.gov Federal Trade Commission: Phone Number:1-877-382-4357 http://www.ftc.gov Internet Fraud Complaint Center /Consumer complaint websites http://www.ifccfbi.gov/index.asp
