- Report: #333226
Complaint Review: Vacation Promotions - New Port Richey Florida
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Author Confirmed
Why?
Vacation Promotions
6014 US Hwy 19, Ste 100, New Port Richey New Port Richey, 34652 Florida, U.S.A.
Phone:
727-853-7878
Web:
N/A
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Business Rating:
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Vacation Promotions Hung up on me, refused to transfer calls to customer service because of multiple calls New Port Richey Florida
I was born Jan 13 1959 at 9:52 p.m. On Sept. 17 2007 I was made aware of the fact that I happened to be the sucker born that minute after making the mistake of giving out a credit card number for what seemed to be a good deal.
It's been 9 months with no customer service other than lip service and very lippy and rude service ( if you want to call that service?).
I received my travel package from Vacation Promotions almost three weeks later and after inspecting it decided that I had changed my mind. I had made other vacation arrangements in the interim. So I phoned them and asked about returning the package. I was told that I had 30 days in which time they needed to receive the package so I didn't waste any time in sending it back. I no longer have the tracking number the post office supplied me with -I felt that it had been confirmed as received and I no longer needed it.
Months went by and I kept checking my credit card statement to find a refund but none appeared. So on December 28 I phoned and spoke to a lady named Christal Jones ( sp?) and she assured me that the package had been received in a timely fashion and that I would get a refund. Apparently the refund department had not received the notification that I was due one. I also called my credit card company on that day to complain but they wanted me to fill out forms etc. and I thought - well the company promised me to get a refund - I'll just wait.
Big mistake!!! I've been stalled by Vacation Promotions passed the timeframe that allows my credit card company to intervene on my behalf.
In early February I called yet again. I spoke to another very friendly person whose name I did not keep track of. I got another reassurance that I was due a refund and would get one. I'm so gullible.
Another phone call on May 9 turned out to be the one that upset them the most. My first call was transfered to a man named Mark Williams. Gee where did I see that name before?? I think it was in another scam report of this very same company. Anyway (Mark Williams - if he actually exists) assured me that he would forward the information to the accounting department. When I asked him if he had a phone number for the accounting department he informed me that it was a little "white bag" named "accounting" that someone collected. I'm not sure that I thanked him for being so frank.
So I called back and the receptionist answered. I asked her for the "accounting department" , the phone rang and it was " customer service again". I hung up.
I'm stubborn so I called back. She reprimanded me asking me if I did not think her transfer was directed in the right place and then informed me that since I had called "multiple times" she would no longer transfer my calls. I don't know her name but if I ever decide to run a scam service I would like to hire her.
Unfortunately fate delivered me the oddasity to be the "sucker born that minute on Jan 13 1959 at 9:52 pm and then steered me in the direction of a profession that deals very much with customer satisfaction.
I'm a restaurant manager and it's my biggest hope that one day when I arrive at work I see either a reservation made under the name of Christal Jones or Mark Williams.
My name is Earl ( just like the TV show! ) and this experience cost me over $600.00 but like the fool in the show I believe in Karma. What goes around comes around. I may not get my refund but someone out there with teeth bigger than my puppy ones will put them in their place.
I've almost a notion to ask them to resend the package so that I can attend and expose them.
Anyone else game? It would be the vacation that I would never forget!!!!
Thanks for reading this far - it wasn't a short message ! But it was an honest one!!!
Earl
New Westminster, British Columbia
Canada
It's been 9 months with no customer service other than lip service and very lippy and rude service ( if you want to call that service?).
I received my travel package from Vacation Promotions almost three weeks later and after inspecting it decided that I had changed my mind. I had made other vacation arrangements in the interim. So I phoned them and asked about returning the package. I was told that I had 30 days in which time they needed to receive the package so I didn't waste any time in sending it back. I no longer have the tracking number the post office supplied me with -I felt that it had been confirmed as received and I no longer needed it.
Months went by and I kept checking my credit card statement to find a refund but none appeared. So on December 28 I phoned and spoke to a lady named Christal Jones ( sp?) and she assured me that the package had been received in a timely fashion and that I would get a refund. Apparently the refund department had not received the notification that I was due one. I also called my credit card company on that day to complain but they wanted me to fill out forms etc. and I thought - well the company promised me to get a refund - I'll just wait.
Big mistake!!! I've been stalled by Vacation Promotions passed the timeframe that allows my credit card company to intervene on my behalf.
In early February I called yet again. I spoke to another very friendly person whose name I did not keep track of. I got another reassurance that I was due a refund and would get one. I'm so gullible.
Another phone call on May 9 turned out to be the one that upset them the most. My first call was transfered to a man named Mark Williams. Gee where did I see that name before?? I think it was in another scam report of this very same company. Anyway (Mark Williams - if he actually exists) assured me that he would forward the information to the accounting department. When I asked him if he had a phone number for the accounting department he informed me that it was a little "white bag" named "accounting" that someone collected. I'm not sure that I thanked him for being so frank.
So I called back and the receptionist answered. I asked her for the "accounting department" , the phone rang and it was " customer service again". I hung up.
I'm stubborn so I called back. She reprimanded me asking me if I did not think her transfer was directed in the right place and then informed me that since I had called "multiple times" she would no longer transfer my calls. I don't know her name but if I ever decide to run a scam service I would like to hire her.
Unfortunately fate delivered me the oddasity to be the "sucker born that minute on Jan 13 1959 at 9:52 pm and then steered me in the direction of a profession that deals very much with customer satisfaction.
I'm a restaurant manager and it's my biggest hope that one day when I arrive at work I see either a reservation made under the name of Christal Jones or Mark Williams.
My name is Earl ( just like the TV show! ) and this experience cost me over $600.00 but like the fool in the show I believe in Karma. What goes around comes around. I may not get my refund but someone out there with teeth bigger than my puppy ones will put them in their place.
I've almost a notion to ask them to resend the package so that I can attend and expose them.
Anyone else game? It would be the vacation that I would never forget!!!!
Thanks for reading this far - it wasn't a short message ! But it was an honest one!!!
Earl
New Westminster, British Columbia
Canada
1 Updates & Rebuttals
Sarah
Burnaby,British Columbia,
Canada
Hopefully helpfull in getting refund from Vacation Promotions!
#2Consumer Comment
Fri, May 23, 2008
Try filing complaints to the following companies, I've just done them today but I'm hoping it'll work: Florida Department of Agriculture and Consumer Services: http://www.800helpfla.com Better Business Bureau: http://westflorida.bbb.org/WWWRoot/SitePage.aspx?site=47&id=ab12ce37-3680-42cc-9817-df71ecfda32e I figure the more people that file compaints, the more pressure they'll be under to make good on their promises. Maybe the State of Florida with think twice about renewing their business licence.
