- Report: #133960
Complaint Review: Verizon Wireless - Seattle Washington
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Verizon Wireless
www.verizonwireless.com Seattle, Washington, U.S.A.
Phone:
800-277-4542
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Verizon Wireless Ripoff $175 Termination charged wrongfully Seattle Washington
Back in November/December 2004, I called Verizon Wireless to complain about the poor coverage at my home. Customer Service said they would send technicians to check the area. A few weeks later they called and confirmed the marginal coverage in my area.
Through several telephone calls to Customer Service (different people), they told me that I could cancel my contract (1 yr left) and they would waive the $175 termination fee. They asked me to fax a copy of my utility bill to confirm my residence. I did as they instructed. Along with my utility bill was a summary of the customer services' promises of waiving the termation fee.
After Christmas vacation, I decided it was time to cancel, and I joined Cingular for a 30 day test. It was a good time to switch because I was going a business trip for a couple of weeks and I could test it in the places I travel.
When I returned, I received a letter stating that they would not waive the $175 termination fee. Ugh! I called Customer Service, now 5 times or so, to discuss this - talking to supervisors and managers, but they would not stand behind the Customer Service reps promise to waive it.
In desparation, I have also sent in several letters to Verizon Wireless looking for better recourse. Each letter received a response indicating they would not waive the fee as the other Customer Service reps promised.
My $175 bill is 44 days overdue now, and I do not know what other recourse I have. At 120 days, they will send it to collections. My credit score is now 782, and I am not sure how it will impact it.
Any advice is certainly appreciated. Thanks.
James
San Marcos, California
U.S.A.
Through several telephone calls to Customer Service (different people), they told me that I could cancel my contract (1 yr left) and they would waive the $175 termination fee. They asked me to fax a copy of my utility bill to confirm my residence. I did as they instructed. Along with my utility bill was a summary of the customer services' promises of waiving the termation fee.
After Christmas vacation, I decided it was time to cancel, and I joined Cingular for a 30 day test. It was a good time to switch because I was going a business trip for a couple of weeks and I could test it in the places I travel.
When I returned, I received a letter stating that they would not waive the $175 termination fee. Ugh! I called Customer Service, now 5 times or so, to discuss this - talking to supervisors and managers, but they would not stand behind the Customer Service reps promise to waive it.
In desparation, I have also sent in several letters to Verizon Wireless looking for better recourse. Each letter received a response indicating they would not waive the fee as the other Customer Service reps promised.
My $175 bill is 44 days overdue now, and I do not know what other recourse I have. At 120 days, they will send it to collections. My credit score is now 782, and I am not sure how it will impact it.
Any advice is certainly appreciated. Thanks.
James
San Marcos, California
U.S.A.
