- Report: #1174371
Complaint Review: Vizio - Internet
-
Author Not Confirmed
Why?
Vizio
Internet, USA
Phone:
1-(888) 849-4623
Web:
www.vizio.com
Categories:
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Vizio Ashley, Vizio TV's "Notorious 2 seconds to black syndrome"...The TV shuts off in 2 secs when turned on... Internet
9-4-14 @1110 1 (888) 849-4623 Vizio Customer Support LOL
I spoke with Samantha at customer service about the "Notorious 2 seconds to black issue" where my huge wall mounted Vizio TV shuts off after 2 seconds of being turned on. I let her know that bloggers were making each other aware of the 2 secs to black syndrome. On the bright side of things my electric bill may come down significantly...Ha...Thank You Vizio... you sons of bitches!! I bought when your cheesy a*s name was not known cause of your Sony ties at that time. The TV is like buying off brand soda because you only think your buying something different & refreshing... Until you look at the back of the can, & it just seemed like a new flavor but guess what it's Coke God d**n it!!!
After being on hold for 10 minutes to find out “ there is NOTHING we can do about that model we don’t have firmware for that model.” I requested to speak with a manager. After being on hold another 5 minutes "Ashley the EXECUTIVE RESOLUTIONS MANAGER," answered the line. She apparrently loves this title because she stamped it into my eardrum repeatitively. She immediately began to speak like an auctioneer with courteous phrases sprinkled into her rehearsed corporate script that she babbled from to especially drive the blood pressure of even the truest of saints through the roof & sky high as you can not get a word in until she happened to run out of oxygen. "Sir, I don't care what they are saying on a blog that is not sponsored by Vizio ( http://www.badcaps.net/forum/showthread.php?t=22001 ), yada yada I am the EXECUTIVE RESOLUTIONS MANAGER yada double yada there is NOTHING I can do & there is NO ONE above me that you can speak to because I am the EXECUTIVE RESOLUTIONS MANAGER triple yada "I understand your question and my answer is the same NOTHING..." My reply was "I can not believe you would not maintain your professional demeanor and speak neutrally with a customer asking for service... you should not allow you associates to amp you up because you are management you should avoid putting on a show for them with loud lengthy overtalk of customers..." After regaining a fraction of her composure, with pressured speech she thanked me hurriedly ending with a hugh silent pause in anticipation of the dial tone as though I would hang up on her & that tone never came because my intent was not disrespect it was merely a request for correction of Vizio's wrong to me...
No one's TV should spontaneously shut off... Unless you are a complete I D I O T ! ! ! DO NOT BUY VIZIO TVs even if they are 20 bucks. If you have your heart set on owning a huge plastic TV box that does not work then buy the big piece of plastic that they have in model homes for sale for the same result ...push the button & drum roll ...(to quote Ashley)... NOTHING!!
Thank you Vizio for your green energy savings plan via 2sec TVs...who knew?
