- Report: #592896
Complaint Review: Voipdialerstore.com ALBERTMONTGOMERY - UPLAND Nationwide
Reported By:
Jon -
Tempe, Arizona, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Voipdialerstore.com ALBERTMONTGOMERY
110 N. Lincoln Ave. #102, Corona CA 92877 UPLAND, Nationwide, United States of America
Phone:
909-527-5710
Web:
Voipdialerstore.com
Categories:
Business Rating:
(0)
Tell us has your experience with this business or person been good?
Voipdialerstore.com ALBERTMONTGOMERY [email protected] SAID we would not have to pay a dime after bought dialer, Lied to us made us pay a ridiculous amount for him to set it up and it hasnt been setup. Wanted a refund and now he is not answering his phone UPLAND, Nationwide
I talked to Albert after being scammed by Augutech dialers, he told us that we could get this system for $4000 dollars(that you can buy for $1300 from the company) and we would never have to pay a phone bill and it would take him a day to setup with no problems if we payed him an extra $1000 dollars for him to come out and set it up. So being stupid and trustworthy we agreed to the $5000 to get it setup correctly. He came out on Wednesday stayed until friday it did not get setup. By monday it still wasn't setup and he contacted us telling us that there was a problem that we needed to pay for the DIDs to get the Free google numbers. So now he wants us to pay $500 bucks a month on top of the $5000, and we were upset because we were told that we would not have to pay at all after the 5k so we asked for a refund and we would send the dialer back. Now he will not answer emails of phone calls so we are being forced to contact a lawyer.
Do not do business with this person, Paid 5k plus getting it hosted for nothing.
3 Updates & Rebuttals
Jon
United States of AmericaNever got a refund
#2Author of original report
Fri, December 10, 2010
For months hes said he was going to give us a refund and it never happened his lawyer finally gave back our old dialer but all the programs were erased.
He is a liar and that is exactly why all his sites are down and his lawyer even told us it was a lost cause due to all the people he owes
DO not every trust Albert Montgomery
Albert Montgomery
United States of AmericaALLIED CARD PROCESSING Refund!
#3REBUTTAL Owner of company
Fri, May 07, 2010
Firm(VoipDialerStore) agrees to use its best efforts in providing programming and technical support to Client and to perform all
services in a professional manner. Firm will make every reasonable effort to get
Clients server in working condition However, Firm is
not responsible for any damages or lost revenue or extra costs that may be
suffered by Client when their server and/or software is not fully operational.
Unlimited local and long distance telephone services
(U.S. and Canada only) will be provided to Client through GVoice for the
duration of this agreement. Firm does
not warrany that GVoice and/or the internet will continuously be
operational.
so the problem was not that the google numbers didnt work but that after we had the problem and asked the client to pay for the inbound DID's they refused and also refused to return the server too. the situation is being resolved and they are getting their money back.
-->
I am responding to these claims and he is over exaggerating what really happened, first of all yes we will admit their were some technical issues but that doesn't mean that we were out to rip them off, the situation is that we were trying to do our install and when we were doing the programming for the sip account with google numbers we had some inbound issues, and FYI the IVR programming that we did was working perfect even the client heard the message that we input in there for them but they claimed that nothing ever worked for them. so we offered to take care of this cost of DID's but the client as paranoid as are, agreed to work with us but the client was not willing to wait and we had alot of arguments about them not being patient. so in our defense we are giving them a refund but for the last couple weeks they where not willing to return our product before we issued the refund and that's why I got my lawyer to talk to them, by the way its not illegal to sell you a server for 5000 dollars when we do the tech support and when we offer you sever replacement if it breaks ... second we give the "terms and conditions" to all clients and this client knew it. I will copy the text that we sent them before the sale was made to them:
Firm(VoipDialerStore) agrees to use its best efforts in providing programming and technical support to Client and to perform all
services in a professional manner. Firm will make every reasonable effort to get
Clients server in working condition However, Firm is
not responsible for any damages or lost revenue or extra costs that may be
suffered by Client when their server and/or software is not fully operational.
Unlimited local and long distance telephone services
(U.S. and Canada only) will be provided to Client through GVoice for the
duration of this agreement. Firm does
not warrany that GVoice and/or the internet will continuously be
operational.
so the problem was not that the google numbers didnt work but that after we had the problem and asked the client to pay for the inbound DID's they refused and also refused to return the server too. the situation is being resolved and they are getting their money back.
Jon
United States of Americawww.openvoicepbx.com is his other site
#4Author of original report
Thu, April 15, 2010
He said he will refund the money we are waiting and will updateopen voice pbxAlbert Montgomery
CTO
OpenVoice PBX
www.openvoicepbx.com
"Call Center Products and Marketing"
