- Report: #1038718
Complaint Review: WAEPlus - Internet
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Author Not Confirmed
Why?
WAEPlus
180 Newhall Street, Birmingham, B3 1SJ Internet, United States of America
Phone:
Web:
http://www.waeplus.co.uk/
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Business Rating:
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WAEPlus WAE+ A shockingly bad online store Internet
I placed an order on the 11th March 2013 for a graphics card that WAEPlus stated was in stock on their website. I monitored the order status using their website which unhelpfully informed me that it was "Awaiting Fulfiment". I waited a full week before contacting them directly (prepare yourself for at least a 20 minute wait on hold before you get through to any one). Having spoken to one of the sales reps, I was informed that they were in fact awaiting stock and importing it from Europe and that it would take 3-5 business days to get to the UK. On the 24th March the order status was still "Awaiting Fulfilment". I contacted them again to be informed that the goods were being transported between their European and UK warehouses and I have the goods by the end of the week. Contacting them again on the 28th, there was still no status update and WaePlus is unable to track the goods between the European and UK warehouses. So 17 days after ordering an "in stock" item, still no delivery, still no information on exactly when it will arrive, so I cancelled the order. At this stage, having already taken the money on the 11th, they inform me that they will refund the money within 30 days (which is apparently the statutary maximum refund period). So they will have had the money for 37 days.
I can only state that you, as a consumer, should avoid WAEPlus like the plague. The prices and stock levels on their website seem to be simply to persuade you to commit to buy from them. After they have your money, there is no incentive for them to deliver the actual goods. Do NOT use.
I can only state that you, as a consumer, should avoid WAEPlus like the plague. The prices and stock levels on their website seem to be simply to persuade you to commit to buy from them. After they have your money, there is no incentive for them to deliver the actual goods. Do NOT use.
