- Report: #301871
Complaint Review: Wal-Mart - Travelers Rest South Carolina
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Wal-Mart
9 Benton Road Travelers Rest, 29690 South Carolina, U.S.A.
Phone:
864-834-7179
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Wal-Mart Tire Warranty Fraud Travelers Rest South Carolina
I bought a set of Good Year tires from Wal-Mart in 2004. During a recent oil change at Wal-Mart, I was advised my tread was below the minimum depth required. A few days later I returned to Wal-Mart and purchased a set of new tires. My old tires were warranted for 50,000 miles of tread wear. I had all of my receipts, etc. for the first set of tires and could therefore prove that I had gotten a little under 33,000 miles on the set of tires. After approximately two hours of wrangling with the tire manager & store manager, I finally gave up on trying to get an adjustment on my new Good Year tires. Although none of the paperwork I was given with the first (or subsequent) set of tires stated that I had to rotate my tires at any required interval, I was denied the 1/3 price adjustment due to the early tread wearout on my tires. I have since called and spoken to store officials at length, sent emails, etc. all to no avail. Based on the formula printed on the paperwork I received with the first tires, I am due approximately $122 credit toward the new set of tires. Nowhere does it say that I even have to rotate/balance my tires at all to qualify for this credit. I did however have the tires rotated/balanced, just not often enough according to the store manager. I cannot understand why they will not allow me the credit I am due since the claim is against Good Year, not Wal-Mart. I was promised another level manager would call me about the situation, however after almost two weeks, no one has called. The bottom line is: If you buy tires from Wal-Mart, don't expect them to honor the tread wear warranty. They will rip you off!
John
Travelers Rest, South Carolina
U.S.A.
John
Travelers Rest, South Carolina
U.S.A.
2 Updates & Rebuttals
Joe
weatherford,Texas,
U.S.A.
I have to stand behind Wal-mart on this
#2Consumer Comment
Fri, August 20, 2010
I've bought several sets of tires from Wal-mart I always get road hazard and life time balancing. I get my tires balanced about every 4,000 miles cause off road tires are hard to keep balanced they never have given me any grief about balancing them too often and when a nail went through my side wall they replaced my tire like they were supposed to do. Everyone who drives a car should know you have to balance and rotate your tires every 6,000 miles to get the most of your tires. Why should Wal-mart give you a credit for not taking care of your car like your supposed to do. The tires them selves weren't the problem you were and in this case the customer isn't always right. Common sense should prevail here and you should accept your mistakes like an adult and treat your new tires right.
4*star*tech
St. George,Utah,
U.S.A.
Tire warranty
#3UPDATE Employee
Tue, December 09, 2008
If you read your warranty info on your work order you will see that it states that you must rotate every 6,000 miles. And if you think your claim is against Goodyear take it up with goodyear. Please don't gripe about Wal*Mart not giving you full warranty on tire that dont live up to the stated milage. Driving habits and locale all will factor in on tread life of a tire. And mechanical problems can affect a tire as well. (Not that yours has any)
