- Report: #692085
Complaint Review: Webscribble - Internet Internet
Reported By:
schubill -
Allentown, Pennsylvania, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
Webscribble
185 Jordan Road, Troy NY 12180 Internet, Internet, United States of America
Phone:
Web:
www.webscribble.com
Categories:
Business Rating:
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Webscribble Rip -Off, Do not Purchase any of their websites Internet
I CAN NOT MAKE THIS ANYMORE CLEAR THAN THIS DO NOT PURCHASE ANY WEBSITES FROM WEBSCRIBBLE!!!! I purchased webjobs 3.5 months ago and it still isn't up and operational, 1 month ago the owner asked me for money for certain "things", so I paid in hopes the site would be up and running right away and yet today their owner again asked me for more money. At this point I don't ever think the site will be up. Their sales people will lie to you. Do your homework and you will see that 16 people have filed complaints with the Better Business Bureau. I just filed mine today. If you have had problems in the past with webscribble, please post to this link so we can contact each other. I'm in the process of collecting names and contact information. I'm not sure what will come out of it, but I'll give it to my lawyer and let him proceed accordingly. If you've had problems please take 2 minutes to file your complaint with the better business bureau www.bbb.org. Don't let them take advantage of others, like they have done to us. If your thinking about purchasing webscribble and you want to see for yourself they have a client list on their website. The client list is people giving recommendations on how great webscribble is. I have attempted to contact several of the clients that recommend webscribble and not one exist the phone numbers don't work and neither do their emails. Try yourself and you will see. Do Not Purchase Webscribble sites.
2 Updates & Rebuttals
RS Tables
Rio Rancho,New Mexico,
United States of America
You can take other action
#2Consumer Comment
Fri, November 30, 2012
If these people sold you something that didnt work or something that didn't match thier demo, you can dispute the charge (if you paid credit card) and you can also file criminal charges, you can go to your nearest post office and ask to speak to the postal inspector in chages, and let them know what happened. Also if they didn't send you your backup cd, that is mail fraud as well. If people report them, that is the way to put a stop to their fraud.
webscribble
Troy,New York,
United States of America
Unfortunate Complaint
#3REBUTTAL Owner of company
Tue, February 08, 2011
In November, we installed a working installation of webJobs on this customer's domain name free of charge. Everything was working at that point. The customer then asked to have some modifications done (such as changing the look) for which we quoted him and performed the work. He expressed his happiness with the work. On Friday he asked for more modifications. After going back and forth, we could not agree on a scope and cost. When the customer became agitated and insinuated multiple times (as he had in the past) that we were being dishonest with him (despite being happy with the modifications performed in the past) we recommended he find another programmer to do this work. I think most people will agree that there's nothing dishonest about recommending to pay someone else to do programming work for them.
When the customer states his site is not operational, what he really means is that it doesn't look exactly like he wants it. The items he wants are additions that require some programming work that we don't have (and didn't advertise) in the software. In fact, the site is fully operational. I'd welcome him to post his site URL for others to judge for themselves.
We don't lie to our customers, and we have proof: we offer a 30 day money back guarantee. If we lied, all our customers would ask for refunds during that time period and we'd be out of business. We've been in business since 2001 and are going strong. This customer had 30 days to review the software to see if it was what he needed. He didn't ask for a refund within that period.
I'm really not sure what customers you're referring to here. While we don't update our client lists daily (and as a result there may be some broken links), but I assure you that the the testimonials and sites used our software. Don't take our word for it though, if you're interested in our software, please feel free to contact the people on our clients list.We've really tried to provide this customer great service and unfortunately he has been left unsatisfied. Looking back at his support history, support requests were answered within a business day and in the majority of cases, within a couple hours.
I'm really not sure what customers you're referring to here. While we don't update our client lists daily (and as a result there may be some broken links), but I assure you that the the testimonials and sites used our software. Don't take our word for it though, if you're interested in our software, please feel free to contact the people on our clients list.We've really tried to provide this customer great service and unfortunately he has been left unsatisfied. Looking back at his support history, support requests were answered within a business day and in the majority of cases, within a couple hours.
