- Report: #450605
Complaint Review: WellnessWatchersMD ionline.com - Internet
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Author Confirmed
Why?
WellnessWatchersMD ionline.com
ionline.com Internet, U.S.A.
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WelnessWathchersMD ,ionline.com Bait and switch Internet
On Feb 3rd,2009,I was searching online for an inexpensive tooth whitener and was led to a link called Celebrity Sexy Teeth (in hindsight,the daft name alone should have tipped me off...),which offered to send a sample of the item for a $ 4.95 shipping and handling charge. As soon as my credit card info was captured,all at once I was taken to a page that informrd me that I was going to be charged $54.95 and get some kind of mail in rebate.
Outraged,I promptly contacted my card company,who told me to contact the merchant.The phone number on the site got me to a chap who claimed to be merely the website administrator.Further calls got me to a series of recorded messages.
My card company said that "it would be taken care of".Yup. A letter from the fraud dept. and a fax back from me and a few weeks later,the card company rebilled me for the transaction- twice. In addition,the WellnessWatchers lads were allowed to charge me another $99.99.
I have been calling Capital One right from the get-go and they seem unwilling to lose the chance to earn the money and interest they are earning on these charges,asking me to produce documents that I simply do not posess.Since I am not in the forgery business,I am unable to create invoices which I was not tendered but which Capital One continues to demand if I want the charges reversed.
Between WellnessWatchersMD and Capital One, I am deeply disgusted.The entire point of lodging a complaint with your card company is to have them prevent an unscrupulous company from preying upon their customers. I have informed the agents of Capital One that I am going to close my account at the end of this week if they are unable to sort this out to my satisfaction and,folks,I am as serious as Hepatitis B about this. This should not happen to someone who has made every good faith effort to resolve this issue.
Earthmotherfromnj
ELIZABETH, New Jersey
U.S.A.
Outraged,I promptly contacted my card company,who told me to contact the merchant.The phone number on the site got me to a chap who claimed to be merely the website administrator.Further calls got me to a series of recorded messages.
My card company said that "it would be taken care of".Yup. A letter from the fraud dept. and a fax back from me and a few weeks later,the card company rebilled me for the transaction- twice. In addition,the WellnessWatchers lads were allowed to charge me another $99.99.
I have been calling Capital One right from the get-go and they seem unwilling to lose the chance to earn the money and interest they are earning on these charges,asking me to produce documents that I simply do not posess.Since I am not in the forgery business,I am unable to create invoices which I was not tendered but which Capital One continues to demand if I want the charges reversed.
Between WellnessWatchersMD and Capital One, I am deeply disgusted.The entire point of lodging a complaint with your card company is to have them prevent an unscrupulous company from preying upon their customers. I have informed the agents of Capital One that I am going to close my account at the end of this week if they are unable to sort this out to my satisfaction and,folks,I am as serious as Hepatitis B about this. This should not happen to someone who has made every good faith effort to resolve this issue.
Earthmotherfromnj
ELIZABETH, New Jersey
U.S.A.
1 Updates & Rebuttals
Charity
Austin,Texas,
U.S.A.
Response from WellnessWatchersMD
#2UPDATE Employee
Mon, July 27, 2009
Please call me at 1-866-956-2710 so I can take care of this for you right away. My name is Charity, and my hours are 10am-6pm Central Standard Time. Personally, I think that WellnessWatchersMD is a pretty good deal, or I wouldn't work here. They send out thousands of $25 gift cards and $50 rebate checks every month. They also help hundreds of people with their Ask-the-Doctor service. If you were charged by mistake, I am authorized to give you a refund.
