- Report: #469181
Complaint Review: Westboro Mitsubishi - Westboro Massachusetts
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Westboro Mitsubishi
Rte 9 Westboro, Massachusetts, U.S.A.
Phone:
508-3663889
Web:
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Westboro Mitsubishi Unethical Service Department Fails to make Repairs and MAY be causing damage Westboro Massachusetts
I have had my Mitsubishi serviced by this dealership exclusively for the past few years. In the past two years, I have had two circumstances where a simple oil change or repair has forced me to become suspect. Most recently, I brought my car in January complaining of slipping brakes and a "grinding" sound. I was told I needed my brakes serviced at a cost of over $1000. Soon after picking up my car, I noticed the problem had not been corrected.
I called and questioned. I was told the work was completed but that my car, a rear wheel drive, was not conduisive to winter driving which might be impeding my perception. Flash forward to June and the problem still exists. If the car is wet or the road is slick or bumpy, my brakes simply will not hold!
So I bring the car back in and I am told that I now need another $800 worth of work. Despite the recent work, no allowsnce is made for the seemingly unnecessary work I had done this past winter which did nothing to address the problem. Worse, when I leave the dealership, my check engine light comes on! I return to the dealership the next day to find that I now need another $200 worth of work on a sensor attached to my engine.
Coincidence perhaps, except for two disheartening facts: When questioned as to whether the inspection of my brakes might have caused this sensor to fail, I am told no one ever looked under the hood of my car which would have been necessary to damage it. This, in spite of the fact that when they drove my car out of the bay, the hood latch was no longer fastened. As well, how does one check brakes withour checking brake fluid?
Secondly, this happened to me about two years ago! I went in for an quarterly oil change and within an hour of leaving the dealership, the check engine light came on requiring another service call and another replacement sensor. Too much of a coincidence. Perhaps they should label the records of people that this unnatural occurence happens to so it doesn't happen again too soon.
Jake
Pittsfield, New Hampshire
U.S.A.
I called and questioned. I was told the work was completed but that my car, a rear wheel drive, was not conduisive to winter driving which might be impeding my perception. Flash forward to June and the problem still exists. If the car is wet or the road is slick or bumpy, my brakes simply will not hold!
So I bring the car back in and I am told that I now need another $800 worth of work. Despite the recent work, no allowsnce is made for the seemingly unnecessary work I had done this past winter which did nothing to address the problem. Worse, when I leave the dealership, my check engine light comes on! I return to the dealership the next day to find that I now need another $200 worth of work on a sensor attached to my engine.
Coincidence perhaps, except for two disheartening facts: When questioned as to whether the inspection of my brakes might have caused this sensor to fail, I am told no one ever looked under the hood of my car which would have been necessary to damage it. This, in spite of the fact that when they drove my car out of the bay, the hood latch was no longer fastened. As well, how does one check brakes withour checking brake fluid?
Secondly, this happened to me about two years ago! I went in for an quarterly oil change and within an hour of leaving the dealership, the check engine light came on requiring another service call and another replacement sensor. Too much of a coincidence. Perhaps they should label the records of people that this unnatural occurence happens to so it doesn't happen again too soon.
Jake
Pittsfield, New Hampshire
U.S.A.
4 Updates & Rebuttals
Jake
Pittsfield,New Hampshire,
U.S.A.
Westboro Mitsubishi
#2Author of original report
Sun, July 26, 2009
Manager contacted me and made amends. Offered to refund amount paid for second service call and then apologized for miscommunications. Swore that nothing was done to the car purposefully and that an unfortortunate cooincidence had occured. He was the newest memner of the staff and said that he was brought on specifically to act as a liason between customers and the dealership. He renewed my trust in the dealership and I even returned and bought another car.
Jake
Pittsfield,New Hampshire,
U.S.A.
Westboro Mitsubishi
#3Author of original report
Sun, July 26, 2009
Manager contacted me and made amends. Offered to refund amount paid for second service call and then apologized for miscommunications. Swore that nothing was done to the car purposefully and that an unfortortunate cooincidence had occured. He was the newest memner of the staff and said that he was brought on specifically to act as a liason between customers and the dealership. He renewed my trust in the dealership and I even returned and bought another car.
Jake
Pittsfield,New Hampshire,
U.S.A.
Westboro Mitsubishi
#4Author of original report
Sun, July 26, 2009
Manager contacted me and made amends. Offered to refund amount paid for second service call and then apologized for miscommunications. Swore that nothing was done to the car purposefully and that an unfortortunate cooincidence had occured. He was the newest memner of the staff and said that he was brought on specifically to act as a liason between customers and the dealership. He renewed my trust in the dealership and I even returned and bought another car.
Jake
Pittsfield,New Hampshire,
U.S.A.
Westboro Mitsubishi
#5Author of original report
Sun, July 26, 2009
Manager contacted me and made amends. Offered to refund amount paid for second service call and then apologized for miscommunications. Swore that nothing was done to the car purposefully and that an unfortortunate cooincidence had occured. He was the newest memner of the staff and said that he was brought on specifically to act as a liason between customers and the dealership. He renewed my trust in the dealership and I even returned and bought another car.
