- Report: #425492
Complaint Review: Wu-Yi Source - Des Moines Iowa
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Author Confirmed
Why?
Wu-Yi Source
3600 Army Post Road Des Moines, IA 50321 Iowa, U.S.A.
Phone:
001-866 449 5567
Web:
N/A
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
Wu-Yi Source Wu-Yi Source 3600 Army Post Road, DES MOINES, IA50321 Wu-Yi Source , DES MOINES, IA50321 Rebuttal of Ripoff Report on Wu-Yi Source. [email protected] Moines Iowa
Like Cjmc, Coweta, Oklahoma, I had ordered from Wu-Yi Source a samplle free pack of tea, and was surprised to see in my bank account subsequent new charges at around 45.00 for two new despatches of tea which I had not ordered.
I was dismayed and wrote to my bank to stop further amounts being charged.
I then phoned the number that appeared on my delivery note 866-449-5567, and was pleased to receive an immediate real person in their delivery department to speak to. He was polite and efficient.
He searched for and immediately found my order. Explained that in the small print below the Free Trial Order, there was a phrase to the effect that If I did not do anything, then an unlimited monthly order would follow without further acknowledgement.
I told him that I was unaware of this, and did not want to repeat my order, because the postage was too expensive.
He then immediately cancelled my order, and said that there would be a refund to my account of the two deliveries charged for.
As yet of course I have not received this money to my account as this was only a few minutes ago. However if this happens, then I would consider this a very proper and efficient transaction.
I canot say whether or not the product works, I have not properly conducted my trial. However as far as - Anonymity and - No telephone number being available, and - 10 e-mails going unanswered, as reported by Cjmc
Coweta, Oklahoma; I can say that this was not my experience.
Joseph
London
United Kingdom
I was dismayed and wrote to my bank to stop further amounts being charged.
I then phoned the number that appeared on my delivery note 866-449-5567, and was pleased to receive an immediate real person in their delivery department to speak to. He was polite and efficient.
He searched for and immediately found my order. Explained that in the small print below the Free Trial Order, there was a phrase to the effect that If I did not do anything, then an unlimited monthly order would follow without further acknowledgement.
I told him that I was unaware of this, and did not want to repeat my order, because the postage was too expensive.
He then immediately cancelled my order, and said that there would be a refund to my account of the two deliveries charged for.
As yet of course I have not received this money to my account as this was only a few minutes ago. However if this happens, then I would consider this a very proper and efficient transaction.
I canot say whether or not the product works, I have not properly conducted my trial. However as far as - Anonymity and - No telephone number being available, and - 10 e-mails going unanswered, as reported by Cjmc
Coweta, Oklahoma; I can say that this was not my experience.
Joseph
London
United Kingdom
1 Updates & Rebuttals
brenda.hawks
United States of AmericaHello,
#2UPDATE Employee
Mon, December 07, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: [email protected]
Your satisfaction is our number one concern,
Thanks,
