- Report: #325139
Complaint Review: Wu-Yi Source And Living Lean Raven Media - Las Vegas Nevada
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Wu-Yi Source And Living Lean Raven Media
2620 South Maryland Parkway #969 Media Las Vegas, Nevada, U.S.A.
Phone:
866-396-5711
Web:
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Living Lean Wu-Yi Source And Living Lean, Raven Media Internet Fraud Las Vegas Nevada
I ordered Wu Yi tea back in January. 5 minutes after ordering, I called and canceled. Then, in February, a charge for $19.95 hit my account. Then in March. Both times I called and told Living Lean that I had never heard from them before and that I wanted the charges credited to my account. Both times they said they couldn't refund my money. Now, again in April, another charge. I called again and raised holy h--- with them. They transferred me to a "supervisor" who told me that, when I ordered the tea, there was a large box stating that with the tea order, I was automatically enrolled in Living Lean. Never saw the box. When I called and canceled the Wu Yi tea order, they should have told me that I needed to call this other company and cancel as well, but nothing was said. When I talked to the Living Lean supervisor, I was told that "according to their company policy they could only refund two of the three payments." I told him I had never heard of their company nor had I read any policy. Alas, only 2 of the 3 payments are supposed to be refunded. I want the 3rd payment refunded. I called my bank, US Bank and told them about it. They are doing a "small case investigation." As far as I am concerned, this is a HUGE scam/fraudulent internet charge scam that needs to be addressed. Both Wu Yi tea AND Living Lean Las Vegas need to be stopped. Now.
Lh
Lakewood, Colorado
U.S.A.
Lh
Lakewood, Colorado
U.S.A.
1 Updates & Rebuttals
theresa.zocco
United States of AmericaHello,
#2UPDATE Employee
Mon, February 01, 2010
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: [email protected]
Your satisfaction is our number one concern,
Thanks,
