- Report: #399693
Complaint Review: Wu-Yi Source Authentic Wu-Yi Tea - Nationwide
Reported By:
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Off Jalan Bkt Lanjan, Kuala Lumpur, WP, Other,
Submitted:
Updated:
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Author Confirmed
Why?
Wu-Yi Source Authentic Wu-Yi Tea
(Manufacturer)Zhejiang Camel Transworld Co. Ltd,218 Ti Yu Chang Road, Hangzhou,Zhejiang,China 310041 Nationwide, U.S.A.
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Wu-Yi Source Authentic Wu-Yi Tea Stop sending me Wu-Yi Tea and refind back my money California Nationwide
I did registered with them to get a free trial but I did not order for everymonth, they keep on sending me the Wu-Yi Tea and sent the payment through my creditcard . Please, I need to stop sending me and stop make payment from my creditcard. Please refund back all my money as I can send back your Wu-Yi Tea. At home I have 3 boxes which I have never open and drink.
Wan nor azizah
Off Jalan Bkt Lanjan, Kuala Lumpur, WP
Malaysia
Wan nor azizah
Off Jalan Bkt Lanjan, Kuala Lumpur, WP
Malaysia
1 Updates & Rebuttals
Shalyn R.
Las Vegas,Nevada,
U.S.A.
Hello
#2UPDATE Employee
Tue, August 04, 2009
Hello, I'm sorry if there was some confusion about your offer and subscriptions. We honestly didn't mean to inconvenience you in any way. The terms and conditions of our offer are visible on the order page, but we will try to make them clearer in the future. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you did not understand our terms and conditions we are happy to offer you a full refund if you would like to return the product. We have always honored our 60-day guarantee and will continue to do so in the future as we try to improve our site. You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 1-866-989-8949. or visit our site http://www.wu-yisource.com/contactus.php and we will be happy to walk you through the entire cancellation process. We appreciate your concerns. Respectfully,
