- Report: #345323
Complaint Review: WU-YI SOURCE & IW-LIVINGLEAN - ONTARIO California
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Author Confirmed
Why?
WU-YI SOURCE & IW-LIVINGLEAN
5300 ONTAIRIO MILL PARKWAY, UNIT 4 ONTARIO, 91764 California, U.S.A.
Phone:
866-449-5567
Web:
N/A
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
WU-YI SOURCE & IW-LIVINGLEAN UNAUTHORIZED MONTHLY CHARGE OF $19.95, PROVIDE BANKS NO INFO ONTARIO California
I ordered some tea from WU_YI Source in January and decided I did not want to remain on auto-ship and canceled my order ever since then I have had monthly charges of $19.95 from IW-LIVINGLEAN. I didn't notice it right away and when I did I had no idea who the company was, I had no record of doing business with this company nor had I received any products or service for the charge. When I inquired with my bank for the company information as most provide, so I could contact the company the bank had no information no the company making the charge. Since I did not catch it right away it was too late for the bank to do any thing go figure!
After much research I finally found Cindy in Largo who filed a complaint also in this site so I thougth I would too. Now that I know who the company is and how they got my information I am going after them will let you all know what happens if you too have been taken by this company please contact me at takxxxx(((REDACTED FOR SECURITY PURPOSES)))
Tracey
Palm Harbor, Florida
U.S.A.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
After much research I finally found Cindy in Largo who filed a complaint also in this site so I thougth I would too. Now that I know who the company is and how they got my information I am going after them will let you all know what happens if you too have been taken by this company please contact me at takxxxx(((REDACTED FOR SECURITY PURPOSES)))
Tracey
Palm Harbor, Florida
U.S.A.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
2 Updates & Rebuttals
gina.pierce
United States of AmericaHello,
#2UPDATE Employee
Mon, February 01, 2010
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: [email protected]
Your satisfaction is our number one concern,
Thanks,
Eileen
San Diego,California,
U.S.A.
Living Lean Rebuttal
#3UPDATE Employee
Thu, December 18, 2008
We here at Living Lean are very sorry for the poor customer service you have experienced recently regarding your purchase of Living Lean through Wu-Yi Source. Our company is not charging you for your participation in Living Lean. You are being charged by Wu-Yi Source. We no longer work with or do any business with Wu-Yi Source. The number they have provided to cancel your transactions with Wu-Yi Source is 866-396-5711. Hundreds of thousands of people have chosen Living Lean and our other programs and have gone on to achieve their goals in many areas of lifestyle change, whether it would be to quit smoking, start exercising or for assistance with weight loss. Please write directly to us with any problems you have encountered and we would be glad to help you resolve any issues you may have with Living Lean. We are a very reputable company; we take pride in our customer service and have delivered the number one cognitive behavioral weight loss system in the country on-line for over ten years. Again, we here at Living Lean apologize for any inconvenience. Please feel free to write us at [email protected] Richard Boyce SelfHelpWorks, Inc. San Diego 858-386-9533
