- Report: #429588
Complaint Review: Wu-Yi Source - Nationwide
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Author Confirmed
Why?
Wu-Yi Source
Army Post Dist Ctr, 3600 Army Post Road, Des Moines, Iowa 50321 Nationwide, U.S.A.
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Wu-Yi Source Authentic Wu-Yi I felt I had succumbed to a fraud IOWA Internet
I applied for a sample packet of tea and found I had subscribed unintentionally to three months supply by not returning the unasked for packets which subsequently arrived from them.
After reading some of your reports I felt as if I had succumbed to an internet fraud from which it would be difficult to escap.
However I rang the number printed on the poatal Package 001-877 417 2511 and was answered immediately by a very polite telephone receptionist. She explained how I had inscribed myself. and then said she would cancel my orders and refund the money to my account.
Within five days I found that she had actioned this promise and that the money was returned in fact to may account.
I cannot say whether the product would be good or not, only that many are expecting it to work without the full packeage of diet and excercise, and this is asking too much. And I cannot but think that the latter two may well work wonders without the tea.
Joseph
London
United Kingdom
After reading some of your reports I felt as if I had succumbed to an internet fraud from which it would be difficult to escap.
However I rang the number printed on the poatal Package 001-877 417 2511 and was answered immediately by a very polite telephone receptionist. She explained how I had inscribed myself. and then said she would cancel my orders and refund the money to my account.
Within five days I found that she had actioned this promise and that the money was returned in fact to may account.
I cannot say whether the product would be good or not, only that many are expecting it to work without the full packeage of diet and excercise, and this is asking too much. And I cannot but think that the latter two may well work wonders without the tea.
Joseph
London
United Kingdom
1 Updates & Rebuttals
kathryn
newyork,Alaska,
United States of America
Hello,
#2UPDATE Employee
Sun, January 10, 2010
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: [email protected]
Your satisfaction is our number one concern,
Thanks,
