- Report: #398460
Complaint Review: Wu-Yi Source - Nationwide
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Wu-Yi Source
wu-yisource.com Nationwide, U.S.A.
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Wu-Yi Source Wu-yi source frauds Internet
So I looked at my credit card statement tonight and found a charge for 4.95 from wu-yisource.com. I have never heard of these people nor their products so I went to their website and found that it is some weight loss tea. I tried to call the number on the website that says " call anytime" and didn't get anyone. It said they were closed. So I pressed on the live chat button and tried to find out how they got my credit card number. I kept getting the same automated response back. They asked for my full name and email address so they could check the status of my order. Only problem with that is I didn't order anything. So not knowing these people I didn't want to give them my personal information so they replied with a website or email address that I'm supposed to send my credit card statement to. I'm still not wanting to give them my personal information. So since I didn't want to give them that information they said they didn't charge me anything. Anyway I did call my credit card company and got it taken care of by a real person. I am just still trying to figure out how they got my cc information in the first place. I also looked them up on the BBB website which gave them a F grading and googled their name and found numerous complaints. I hope that somehow they can be put out of business and stop this fraudulent company.
Jamie
Plain City, Ohio
U.S.A.
Jamie
Plain City, Ohio
U.S.A.
1 Updates & Rebuttals
Shalyn R.
Las Vegas,Nevada,
U.S.A.
Hello
#2UPDATE Employee
Tue, August 04, 2009
Hello, I'm sorry if there was some confusion about your offer and subscriptions. We honestly didn't mean to inconvenience you in any way. The terms and conditions of our offer are visible on the order page, but we will try to make them clearer in the future. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you did not understand our terms and conditions we are happy to offer you a full refund if you would like to return the product. We have always honored our 60-day guarantee and will continue to do so in the future as we try to improve our site. You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 1-866-989-8949. or visit our site http://www.wu-yisource.com/contactus.php and we will be happy to walk you through the entire cancellation process. We appreciate your concerns. Respectfully,
