- Report: #356101
Complaint Review: Wu-Yi Source - Ontario California
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Author Confirmed
Why?
Wu-Yi Source
5300 Ontario Mills Pkwy Ontario, 01784 California, U.S.A.
Phone:
866-449-5567
Web:
N/A
Categories:
Business Rating:
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Tell us has your experience with this business or person been good?
Wu-Yi Source I signed on for a free 14-day sample. They sent me a 60-day supply. Now I have to pay postage to return it. Ontario California
I was to receive a 14-day free trial period for their product. In my feeble mind, I believed this meant that I would receive a 14-day supply. Then I would inform them if I wished to continue on their program or not.
I did not receive a 14-day supply but a one-month supply. During a live chat with their representative, I was informed that, after the 14-day "free trial" period, I would be billed $59.95 for the one-month supply.
What is free? Are they giving me free time? They are not giving me any free product.
When I told the rep that I did not want the tea, she suggested that I "gift" it to someone else. After I told her that I wanted to send it back, she then gave me the company address with specific instructions for return. If I don't send it back within the first 14 days, my credit card will be charged the full amount. After that time, I am supposed to be refunded. What a hassle!
This company should not be allowed to send unsolicited product making it necessary for the consumer to pay to return it so their credit card is not charged.
Proc
Utica, New York
U.S.A.
I did not receive a 14-day supply but a one-month supply. During a live chat with their representative, I was informed that, after the 14-day "free trial" period, I would be billed $59.95 for the one-month supply.
What is free? Are they giving me free time? They are not giving me any free product.
When I told the rep that I did not want the tea, she suggested that I "gift" it to someone else. After I told her that I wanted to send it back, she then gave me the company address with specific instructions for return. If I don't send it back within the first 14 days, my credit card will be charged the full amount. After that time, I am supposed to be refunded. What a hassle!
This company should not be allowed to send unsolicited product making it necessary for the consumer to pay to return it so their credit card is not charged.
Proc
Utica, New York
U.S.A.
1 Updates & Rebuttals
garry gellner
United States of AmericaHello,
#2UPDATE Employee
Sun, December 06, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: [email protected]
Your satisfaction is our number one concern,
Thanks,
