- Report: #370506
Complaint Review: Wu-Yi Source - Ontario California
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Wu-Yi Source
Suite 400, 5300 Ontario Mills Pkwy #400, Ontario, 91764 California, U.S.A.
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Wu-Yi Source Free Trial - Not Free Ontario California
A free trial of their weight loss tea, with a 60 day money back guarantee is a lie. For a fee of $4.95 you get a 30 day supply.
First they charged the $4.95 to my credit card twice and then when I cancelled the order they charged my credit card $59.95.
When I contacted them by e-mail to remove the charge they did not respond. I am going to try to get my credit card to deny the charges but I should not have to go to all this trouble.
They are definitely running a ripoff scam.
Julie
Galveston, Texas
U.S.A.
First they charged the $4.95 to my credit card twice and then when I cancelled the order they charged my credit card $59.95.
When I contacted them by e-mail to remove the charge they did not respond. I am going to try to get my credit card to deny the charges but I should not have to go to all this trouble.
They are definitely running a ripoff scam.
Julie
Galveston, Texas
U.S.A.
1 Updates & Rebuttals
Shalyn R.
Las Vegas,Nevada,
U.S.A.
Hello
#2UPDATE Employee
Tue, August 04, 2009
Hello, I'm sorry if there was some confusion about your offer and subscriptions. We honestly didn't mean to inconvenience you in any way. The terms and conditions of our offer are visible on the order page, but we will try to make them clearer in the future. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you did not understand our terms and conditions we are happy to offer you a full refund if you would like to return the product. We have always honored our 60-day guarantee and will continue to do so in the future as we try to improve our site. You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 1-866-989-8949. or visit our site http://www.wu-yisource.com/contactus.php and we will be happy to walk you through the entire cancellation process. We appreciate your concerns. Respectfully,
