- Report: #710209
Complaint Review: www.lovingtheclassics.com - City Internet
Reported By:
DanS -
, Internet, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
www.lovingtheclassics.com
City, Internet, United States of America
Phone:
Web:
www.lovingtheclassics.com
Categories:
Business Rating:
(0)
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lovingtheclassics.com Collection of credit card info in totally insecure fashion City, Internet
I was about to buy from these guys when I noticed that they were collecting my personal information without using encryption.
This is TERRIBLE. It means that anyone could snoop of my credit card details as I sent them over.
I mailed to inform them of this security lapse, giving them my email address and without reply, the next thing I see is an invoice thru paypal.
I view this as very rude as they should have informed me of their intent to do so - I had not agreed to purchase and the next thing I see is an invoice.
I had purchased the item thru ebay by that time and so the last thing I want to see is an invoice for goods I did not want.
I have posted a reply to them and I got an auto reply from them with subject lovingtheclassics (refund)
I can only assume that they assume that anyone contacting them will be asking for a refund.
Seriously seriously unimpressed
This is TERRIBLE. It means that anyone could snoop of my credit card details as I sent them over.
I mailed to inform them of this security lapse, giving them my email address and without reply, the next thing I see is an invoice thru paypal.
I view this as very rude as they should have informed me of their intent to do so - I had not agreed to purchase and the next thing I see is an invoice.
I had purchased the item thru ebay by that time and so the last thing I want to see is an invoice for goods I did not want.
I have posted a reply to them and I got an auto reply from them with subject lovingtheclassics (refund)
I can only assume that they assume that anyone contacting them will be asking for a refund.
Seriously seriously unimpressed
2 Updates & Rebuttals
DanS
United States of AmericaIt all seems OK now
#2Author of original report
Mon, April 04, 2011
The company got in touch with me saying that they had every intent to fix the problem and it looks to me like they have done so.
I guess I can believe that they were trying to be helpful pushing a paypal invoice at me.
And anyway - it all looks secure now
Loving the Classics
USASite is encrypted, but...
#3REBUTTAL Owner of company
Sat, March 26, 2011
Our site is secure but for some reason some customers aren't seeing either the https url and/or the lock icon in the bottom right hand corner of their browser. I'm so glad this customer brought this issue to our attention and we are working hard to correct this so all customers can be assured that their information is safe.
I apologize for invoicing this customer, but I truly thought he wanted to complete his order. Orders in our admin folder fall into one of several categories, including Pending. Pending orders are orders that were nearly complete, but payment info was not submitted. If a customer has gone through the checkout process to that point we feel it's safe to assume they wanted the product. Some customers think they have completed the checkout process, but when we inform them that they haven't submitted payment they almost always ask for an invoice.
As for receiving an auto reply with the subject of Refund the only way a customer would get this email is if they used our Contact Us form and selected the subject Refund/Replacement when they initiated contact with us. Contrary to this customer's comments we don't assume that anyone contacting us wants a refund, but like any good business sometime customers will want a refund and when they are contacting us it's nice to know what the subject of the email is so we can deal with it as quickly as possible.
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