- Report: #756696
Complaint Review: www.Woot.com - Internet Internet
Reported By:
unhappy customer -
Galloway, Ohio, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
www.Woot.com
Internet, Internet, United States of America
Phone:
Web:
www.woot.com
Categories:
Business Rating:
(0)
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Woot.com Terrible Product-warranty from manufacturer is not valid b/c the product was stolen from them then sold to woot-woot is going to make us pay to ship it back to them and maybe get a refund for the orig Internet, Internet
We purchased a 42" Silo Television from www.woot.com When we rec'd the TV the sound didn't work correctly. The sound will quit working and you have to turn the TV off for a few min then turn it back on. Woot's website said to contact the manufacturer for repairs.
The manufacturer told us the product had been stolen from them and sold to woot.com so they will not warranty the product.
We cannot contact woot by phone only by email. We sent them an email to [email protected] to try to get a return authorization. Unfortunately their website states they may or may not get back to us. If they do give us a return authorization we will have to pay to ship it back to them and then possibly get a refund for the purchase price minus the shipping.
This is absurd!!! If you sell a product you should stand behind it or at least take the measures to make it right with the customer. The customer shouldn't have to pay anything to return it if it is defective!!! We also shouldn't have to hunt someone down by email to try to return it. It's not our fault the product was bad to begin with!
Amanda
(((REDACTED))) @yahoo.com
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
The manufacturer told us the product had been stolen from them and sold to woot.com so they will not warranty the product.
We cannot contact woot by phone only by email. We sent them an email to [email protected] to try to get a return authorization. Unfortunately their website states they may or may not get back to us. If they do give us a return authorization we will have to pay to ship it back to them and then possibly get a refund for the purchase price minus the shipping.
This is absurd!!! If you sell a product you should stand behind it or at least take the measures to make it right with the customer. The customer shouldn't have to pay anything to return it if it is defective!!! We also shouldn't have to hunt someone down by email to try to return it. It's not our fault the product was bad to begin with!
Amanda
(((REDACTED))) @yahoo.com
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.
