Complaint Review: XFX - Ontario California

TO THE PERSON WHO POSTED THIS: 

YOU DID NOT REGISTER YOUR CARD WITHIIN 30 DAYS OF PURCHASE! 

If you could not understand that they were trying to tell you that all along, you should seriously read over your ticket with XFX.  It clearly explains, from what I can see, that they are telling you that you did not register the card within 30 days of purchse or provide proof of purchase within the past 30 days.  If you had done so, your RMA would have had an outcome more like my recent one with XFX, which I copied/pasted below:

[ 4/22/2010 9:10:13 PM] I have two of these cards. This one was working fine with the other one in SLi for a while. I then started getting artifacts on the screen and weird lines and all. It also BSOD sometimes. This card is the main one causing the issue. The other one is working, but it is also running a bit hot and I still get artifacts and stuff on the screen at times. These cards were running at stock speeds and everything. I did no customizations/modifications that could have caused this. I thought these 8800 GTS 640 MB cards were good cards, but I guess I was wrong. They were very expensive and don`t perform near what some of the newer cards of equal value do. They also run a bit hot (which is normal I suppose) and they use a LOT of power for NOT a lot of performance. I`m very disappointed that this happened with these cards. I`m not sure what could have caused it. I would like to RMA these two XFX 8800 GTS 640 MB cards that I have, and get them replaced. I would like them replaced with a newer/upgraded model if possible, and I am willing to pay a difference if I have to. How can we do this process and what would be comparable/an upgrade to the 8800 GTS 640 MB cards I have? I figured you guys would have some older, but better cards than what I have now to replace them with. Please let me know. It would be greatly appreciated. Best Regards, James T

[ERIK_A 4/23/2010 5:50:17 PM] Please email a copy of your original sales invoice to [email protected]. For any card over one year old we have to verify the original purchase date to show that the card was registered within the first thirty days and still qualifies for warranty service. Verify that your Account Information has your current contact phone number and mailing address that someone will be able to sign for a package, FedEx requires these things when shipping anything in case they have to contact you about delivery, (no PO boxes allowed for FedEx shipments) and we can escalate this for RMA evaluation to get your XFX product serviced. Thank you.

[ 4/23/2010 7:27:58 PM] Hello, I have sent you an email reply to [email protected] with the invoices/sales reciepts for both cards attached as PDF files. I also wrote the following in the email: Hello, In my support ticket (296980) you requested that I email you the invoices for the graphics cards I have to make sure they were registered within 30 days of purchase. They both were. I have attached the invoices to this email. I have two of these graphics cards, both are giving me problems, and I need an RMA on both of them. I would greatly appreciate if they were replaced with a newer model of equal or greater value and/or performance. After doing some research on the net since I`ve had problems with my 8800 GTS 640 cards, I found there are a lot of people that have had similar issues/problems with these cards.. I feel a bit cheated and disappointed with XFX right now because of the XFX 8800GTS 640MB cards I bought. They definitely weren`t worth the money they cost in regards to performance/reliability. Even in SLi, the two XFX 8800GTS 640 cards I purchased, perform poorly, run hotter, and use more energy than any card in their price range. I`m sure you guys have something a little newer/better laying around that would be a great replacement/upgrade with better performance and reliability. I love XFX and I know you are a great company that takes care of your customers and makes excellent, high quality products. The XFX 8800 GTS 640 MB cards that I got just happened to be one of those deals where it just simply isn`t worth the money I paid. I`m sure you guys will make this right, and resolve this issue the best way that you can, in a timely manner. XFX never let me down before, so I`m sure I won`t be disappointed with this RMA process. I really have no idea of what other cards are similar in value with better performance/reliability than these 8800GTS 640MB cards that I have. What are the options I have in regards to exchanging these two XFX 8800GTS 640 MB cards for something different? I may even be willing to try an ATI card or cards in exchange for these XFX Geforce 8800GTS 640MB cards I have. I would really like to stick with Nvidia, but you guys are the professionals, so I`m sure you`ll come up with the best solution for me. I just wanted to let you know that it`s an option that I`m willing to consider if needed. I would also consider exchanging both of my cards for one card, as long as the one card I get in exchange is faster/more reliable, and at least has double the bandwidth/power of my two 8800 GTS 640 cards in SLi. I greatly appreciate your assistance and understanding with this matter. Hopefully we can get this RMA resolved ASAP so I don`t have two bad graphics cards laying around, and so I can get my gaming PC back up and running the way it should be. If you need anything else, please let me know :) Thanks, James T

[ERIK_A 4/23/2010 7:41:09 PM] I have gone ahead and authorized your RMA (Returns Merchandise Authorization) so you can send your XFX product in to get it serviced. Your RMA number is (XXXXXXXX). Also please copy and paste the following link into your browser, ftp://xfxsupport.com/public/other/PCA_RMA_TC.pdf, this PDF is the RMA agreement and paperwork. It contains all the RMA terms and conditions; please fill it out, sign it, and include it with your RMA. If you wish to waive the signature on return shipments from XFX please obtain the waiver form here: ftp://xfxsupport.com/public/other/signaturewaiver.pdf. Thanks, Erik Please note: Adobe Acrobat Reader is required to view the PDF documents listed above. Please download and install the latest version of Acrobat Reader from http://www.adobe.com/products/acrobat/readstep2.html before attempting to open the forms. IMPORTANT INFO: If your exact part number is no longer available, XFX will replace with an alternate part based on product performance. To help us select an alternate replacement part, please provide details for any required product features such as dual DVI, SLI, ECT. The return shipping address being used is 3 Hitching Post Cir, if for some reason that address changes, please notify us immediately at [email protected](please include your ticket number in the subject of the e-mail). Changing the address in your online profile will NOT update the return address on the RMA number.
[ 4/23/2010 7:46:04 PM] Is this RMA for both of the XFX 8800 GTS 640 cards that I have? Thanks for your assistance with this :)
[MARK_C 4/23/2010 11:12:52 PM] Yes