- Report: #955107
Complaint Review: XM Satellite Radio XM/Sirius Satellite Radio unfair billing practices Louisville Kentucky - Louisville Kentucky
Reported By:
OCG -
Columbus, Ohio, United States of America
Submitted:
Updated:
-
Author Not Confirmed
Why?
XM Satellite Radio XM/Sirius Satellite Radio unfair billing practices Louisville Kentucky
XM Satellite Radio XM/Sirius Satellite Radio unfai Louisville, Kentucky, United States of America
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Web:
http://shop.siriusxm.com/
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XM Satellite Radio XM/Sirius Satellite Radio unfair billing practices Louisville, Kentucky Unfair billing practices Louisville, Kentucky Louisville, Kentucky
XM Radio auto renew my contract and when i want to cancel my service they want me to pay $31 dollars for the service that i never used. They also charge late fee. When i call them that i want to cancel my services they want me to pay the full amount or else they harass me that they going to report me to collection agency. I've insist of paying full amount because i've not even use that service due to they have disconnet my XM radio. The customer service is rude (Mandy) . Please dont support this kind of services and the Auto renewal is a scam. Need someone to take action on this because this unfair and they stole your money if they doing this to millions of subcriber.
1 Updates & Rebuttals
SIRIUS XM Customer Relations
USAWe would like to help.
#2UPDATE Employee
Mon, October 15, 2012
Hi -
We apologize for your experience. When you sign up with SiriusXM you are agreeing to our Terms and Conditions which includes our auto-renewal as well as cancellation policies. We require all of our customers to call in order to cancel. We would like the opportunity to change your experience around. Send us an email with your contact info to [email protected] and we'll be happy to help you in any way that we can.
Thanks,
SiriusXM Digital Care Team
